I would not recommend and actively discourage my friends and colleagues from flying with Thai airways.

• My outbound flight was delayed by an +1 hour causing complications at the arriving airport
• I paid extra for a seat upgrade but Thai airways overbooked my flight, gave away the seat I paid for, and did not compensate me with the exception of the boarding agent’s blank stare and rude gesture towards the boarding gate
• In conjunction with the second bullet. After taking my paid seat from me, Thai Airways double booked the seat they assigned me, causing further issues and delays to their already late take off

Thai Airways ranks 0 out of 10 in service and quality. Do not take this airline unless you enjoying having issues with your leisure or business travel plans.

Totally disappointed! For the fare and the name- stinky and hot sweaty flight.. and aalo matar sabzi on Thai airways🥵..

We had a very good experience with Thai Airways staff during our trip from Bangkok to Chiangmai. My wife had accident before flight and was unable to walk normally. During check-in at Suvarnabhumi airport, the young male staff at check-in counter was very kind and helpful. He tried to find the front row seat to move my wife from the back row seat but was unable to do so because the flight was fully booked. Therefore, he arranged wheelchair service for my wife to the gate. Unfortunately, this flight would depart from bus gate not normal gate with Jet bridge and my wife was unable to walk up by stair to airplane. Thai Airways staff at the gate were very helpful and kind enough to prepare the Lift bus to take my wife to the plane’s side door and also prepare special wheelchair that can move in aisle of the plane as we were seat in Row 54. The cabin staff were very attentive and helpful as well. The flight was good, arrived a little late due to heavy traffic at airport of departure. The service by cabin staff was very good and friendly indeed. They served us with snack (green curry bun - very tasty) and a bottle of mineral water. We really appreciated excellent service by Thai Airways staff both ground and flight crew.

Terrible airline. I paid an extra £1000 for an extra 18kg of luggage. I tried paying for the luggage online but couldn't buy it. I even emailed them and got a template response.

I chose Thai because I had heard good things about the airline. However my wife and I were disappointed with the quality of the service, food and inflight entertainment.