We traveled to Lisbon from Miami for a first time visit to Portugal. Very good price and we upgraded to economy plus for additional space. Layout was 2-5-2 so we had seats to ourselves. We liked the flight over, and we got caught with cancelled flights because of weather (hurricane) on the way back so we diverted to Washington DC to visit relatives while weather in Florida cleared up. We did spend and extra night in Lisbon and TAP paid for our hotel and vouchers for food in hotel and airport so can't complain about that. The problem was my suitcase did not show up in DC. Filled out a form for information about the suitcase and where to ship it when found. I received a call from Miami 3 days later that they had my suitcase and would be shipping it to me the next day. I won't go into how much time I spent after that trying to get my suitcase but I finally received it 2 weeks later, with major damage including pockets completely ripped off. The suitcase was only used 2 times before this trip. It took several weeks to agree on compensation (they wanted purchase receipts) for everything claimed. So now it is a month later and have still not received a dime even though I claimed than $200 since I did not keep receipts on clothes that were lost.

The food was awful, I got the "pasta" and it was cold. The flight was 5 hours long and the flight attendants did not even go around providing extra cups of water to avoid rehydration. Sure the flight was a little turbulent but it was not constantly turbulent! Toward the end of the flight, I was so dehydrated that I rang the attendant button and asked for a cup of water and was actually declined, even though there was ZERO turbulence and I was able to walk to the end of the aisle and demand a cup of water.

Add to this, Lisbon is a very slow airport. Immigration and securilty lines are very very inefficient. Do not go through this airport unless you have a lot of time to your connecting flight

I have been flying both domestically and internationally for over 30 years with a variety of airlines including Virgin Atlantic, British Airways, KLM, SAS, Emirates, and many others. However, my recent experience with TAP was my first time flying with them, and I was utterly shocked by the lack of professionalism from start to finish.
The quality of service, food, and even the seats (even in Premium Economy) were all disappointing. The airline’s technology is outdated, and although TAP offers online check-in like other airlines, they do not accept digital boarding passes. All passengers were required to stand in line again to get printed boarding passes. When it came time to board, there was no announcement when boarding started, only a late notice just before the gate closed. Additionally, TAP didn’t have boarding pass scanners at the gate, and the staff was checking passes manually.
I also encountered issues with their system. My personal details were in the system when I left from EWR, but they were missing when I boarded in Lisbon, suggesting a disconnect between their systems in the U.S. and Portugal.

Overall, TAP’s performance was far below industry standards, presenting themselves as far from professional. I will never fly with them again, nor would I recommend anyone to take the risk. This is a airline that can not afford to give you full can of soda, and will give you on 4 ounce cup, as for 2 and you get 2 ounces in each.

Airlines from over 30 years ago provided better service and higher quality than what TAP offers today. The food was worse than something from McDonald's. Despite Premium Economy supposedly offering priority boarding and extra legroom as advertised, the staff at the airport had no idea about these benefits. The legroom in Premium Economy is no different than what you get in basic Economy. This feels like a clear case of misleading passengers, if not outright fraud.

To me, TAP stands for Totally Amateur People.

HORRIBLE CUSTOMER SERVICE.

Our flight to Lisbon was canceled 1 hour before flying out and as we went up to speak to someone at the check-in gate, we politely greeted them and before we were even able to ask for reassurance as to what the next steps were, MARIA (white hair and glasses) rudely dismissed us stating she’s not with TAP and we have to speak to the ticket desk - mind you she was wearing a TAP uniform and name tag. She did not even allow us to ask a simple question and rather shooed us away.

RUDE AND DISMISSIVE. TAP review your employees especially while they wear your uniform, sitting behind your desk.

Worst flight experience of my life, I could write a book. From cancelled flights, miscommunication, pass the Buck, you name it. Redeeming factor was the price