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“CANCELED FLIGHT. HORRIBLE CUSTOMER SERVICE WHEN ASKING FOR HELP.”
Review of TAP Air Portugal


Reviewed 3 December 2024

HORRIBLE CUSTOMER SERVICE.

Our flight to Lisbon was canceled 1 hour before flying out and as we went up to speak to someone at the check-in gate, we politely greeted them and before we were even able to ask for reassurance as to what the next steps were, MARIA (white hair and glasses) rudely dismissed us stating she’s not with TAP and we have to speak to the ticket desk - mind you she was wearing a TAP uniform and name tag. She did not even allow us to ask a simple question and rather shooed us away.

RUDE AND DISMISSIVE. TAP review your employees especially while they wear your uniform, sitting behind your desk.

Date of travel: December 2024
1  Thank C A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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79 - 83 of 25,170 reviews

Reviewed 2 December 2024

Worst flight experience of my life, I could write a book. From cancelled flights, miscommunication, pass the Buck, you name it. Redeeming factor was the price

Date of travel: November 2024
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1  Thank Pat C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 December 2024

Perfectly good planes and staff are pleasant. Only trouble is flights were all delayed, cancelled or changed. While these changes were all resolved it was very frustrating and annoying. I noticed several other TAP flights were delayed while spending hours in the airport waiting for my flights.

Date of travel: November 2024
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Thank Mikewgarden
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 November 2024

We flew TAP from Lisbon to Boston on Thanksgiving Day, 11/29/2024, flight TP 217. The check-in process in Lisbon went smoothly as did security and passport control. The flight departed on time and the plane (A321NEO LR) was clean. After almost an hour into the flight an announcement was made that we would be returning to Lisbon because bags were on board that didn’t belong on our flight. TAP is the national airline of Portugal, and the announcement stated the company instructed the captain to return the bags. When we got close to Lisbon and were descending to land the plane accelerated and began ascending. A little bit later another announcement was made that instead of landing in Lisbon we would fly instead to the Ponta Delgada Airport in the Azores and drop the bags there. As we approached Ponta Delgada an announcement was made that we would need to circle for a while to burn off fuel to lighten the plane before landing. I didn’t understand why we needed to lighten the plane here but had prepared to land earlier in Lisbon. After a hard landing we pulled near the terminal building and service trucks pulled up to the aircraft. We could hear sounds coming from the baggage compartment. Passengers were instructed not to stand up or use their cell phones. This all seemed unusual to us, but the crew seemed bored and unconcerned. After about fifteen minutes with the plane refueled and the bags removed, we took off. We arrived in Boston three hours late.
The flight crew was neither helpful nor friendly. Announcements were not intelligible due to broken a poor sound system and broken English. We were dumbfounded that an airline would inconvenience 200 passengers with a three-hour delay for lost bags. I will never fly TAP again.

Date of travel: November 2024
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Thank wardguy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 November 2024

My experience with TAP Portugal was incredibly disappointing and frustrating. I flew on December 25th from Mumbai to Toronto, and my checked-in baggage did not arrive at my destination. After filing a report and providing all required documentation, I had to wait three weeks to receive my luggage, enduring terrible customer service throughout the process.

To make matters worse, there was no reimbursement for the delayed baggage, despite the significant inconvenience and additional expenses I incurred. My flight was also delayed for several hours in London, with no compensation or explanation provided.

Adding to the frustration, Air India in Mumbai was adamant and refused to allow us the two luggage pieces included in our flight purchase. This forced us to pay an additional CAD 500, which was completely unjustified.

On top of all this, TAP Portugal’s online portals are poorly designed, not user-friendly, and utterly useless for resolving issues. No quick or satisfactory resolution was ever provided, despite numerous follow-ups.

This was one of the worst travel experiences I have ever had. Between the baggage mishandling, additional charges, delays, and poor customer service, TAP Portugal and its partners have shown a shocking lack of accountability and professionalism. I strongly recommend avoiding this airline.

Date of travel: December 2023
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Thank Akash M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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