Disclaimer:
I am not petty.
I don't normally go "full Karen" in most cases.
I know it's hard to make everyone happy when you're an airline dealing with many different needs and demands.
TAP has some of the best pilots, planes, and flight attendants. However, please be aware of this company's bureaucracy and its horrible customer service. My complaint was filed with TAP 5 days ago and I have yet to receive a reply, forget about a resolution.

I went to their Lisbon "Headquarters" and the Lisbon terminal customer service desk about being denied travel from Porto to Newark, NJ on November 19, 2024. No one was able to help me. They also told me there were no managers to speak with customers. How are there no managers, supervisors, or persons in charge to speak to customers whenever an agent can't or won't help a customer? They just gave me a phone number or said to check online.

This is the mindset of TAP and Portugal's public workers' sector. They feel entitled and arrogantly emboldened to not give a damn about the public. My matter would've been resolved with a simple phone call to US Customs. Bear in mind that I was traveling with my 89-year-old father who was in a wheelchair.

Not another red cent of my money will go to TAP. I'd rather fly on a Boeing with no door than fly TAP again.

TAP needs to be bought and privatized ASAP.

Warning ... TAP refunds can take up to 2 months. I booked and cancelled within 24 hours. TAP customer service said I would receive a full refund. The refund status has been approved and the status as "paid". This does not mean that you get the money returned to your credit card. Instead it means that they have up to 2 "business cycles". A "business cycle" is 2 months! So they keep your money for 2 months and give you know reason why. Shameful and unethical.

I will never book on TAP again.

Terrible customer service, no exceptions for trip interrupted by Hurricane Milton. I was supposed to fly from Newark to Porto on TAP for a trip that had been planned for months. The day I was to depart, Hurricane Milton closed the airport that I was to fly from to get to Newark. I asked TAP if I could move my flight 2 days later, so I could get to Newark, and they wanted $1,500 just to move the flight (same time of day, same type of fare). They would not make any exception for the situation with the hurricane.
I called several times asking for a more reasonable change fee, but they would not budge. I spent hours on hold trying to get through to them for these calls. I will never book with them again!

They took our booking using our passports and passport info. Once we got to the airport they informed us that my wife could not fly because her passport is only 2.5 months away from expiring and you need at least 3 months. We asked why they did not inform us of this when booking us, and she legit answered with "That is your responsibility to know the laws at your destination." So they clearly know and knew the policy and still took our reservation and money and informed us there were no refunds. She then re-booked us on a flight for 2 days later so that we could try and expedite a new passport. I then found out they had a flight the day before which I was not informed about, and when I requested to get on that flight, Gabriel at the customer service line wouldn't wave the change fee. It was impressed upon me that he was capable of waving it, but was just choosing not to. When I asked him to transfer me to a supervisor, he flatly said that he would not and then said he was ending the call and hung up on me... The change fee was nearly 50% of the original flight. They new we had no other options and this were completely unhelpful, but it was almost as if they thought it was funny that we were having this problem and also mentioned that it happens often. How easy would it be to implement a process that doesn't allow them to book the flight if they are aware that a passport is not with-in the needed window to travel. They clearly wouldn't let us board the flight knowing the passport date, but had no problem taking our money knowing we could not actually use the flight. Completely unhelpful and zero empathy,

Terrible overall, got bumped from the flight as the customer service team never reconfirmed us after a name change.
Both flights took off very late, uncomfortable seats. Felt like a budget airline all around.
Would not choose them as a carrier in the future.