We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“DESCRIBED as PALHACO”
Review of TAP Air Portugal


Reviewed 24 November 2024

They took our booking using our passports and passport info. Once we got to the airport they informed us that my wife could not fly because her passport is only 2.5 months away from expiring and you need at least 3 months. We asked why they did not inform us of this when booking us, and she legit answered with "That is your responsibility to know the laws at your destination." So they clearly know and knew the policy and still took our reservation and money and informed us there were no refunds. She then re-booked us on a flight for 2 days later so that we could try and expedite a new passport. I then found out they had a flight the day before which I was not informed about, and when I requested to get on that flight, Gabriel at the customer service line wouldn't wave the change fee. It was impressed upon me that he was capable of waving it, but was just choosing not to. When I asked him to transfer me to a supervisor, he flatly said that he would not and then said he was ending the call and hung up on me... The change fee was nearly 50% of the original flight. They new we had no other options and this were completely unhelpful, but it was almost as if they thought it was funny that we were having this problem and also mentioned that it happens often. How easy would it be to implement a process that doesn't allow them to book the flight if they are aware that a passport is not with-in the needed window to travel. They clearly wouldn't let us board the flight knowing the passport date, but had no problem taking our money knowing we could not actually use the flight. Completely unhelpful and zero empathy,

Date of travel: November 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Bertobear
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (25,170)
Traveller rating
Traveller type
Time of year
Language
  • More languages

87 - 91 of 25,170 reviews

Reviewed 22 November 2024

Terrible overall, got bumped from the flight as the customer service team never reconfirmed us after a name change.
Both flights took off very late, uncomfortable seats. Felt like a budget airline all around.
Would not choose them as a carrier in the future.

Date of travel: October 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Meander828217
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 November 2024

The Tap Air flight attendants ,do not wear name tags, will not give out their names.Privacy rules in Portugal.
If you want to do business in our country (USA) ,you should be willing to work by our rules.
My economy class attendant was asked to bring me water.Ine and a half hours later, she walked by me and I asked if she remembered my request.
She said" you should have reminded me".She was asleep when I walked back to get my own!!
Never fly an airline like this again.Not willing to give a name.When u serve the public in this country, it should be expected to do this
Just horrible people.No respect for their customers
Her supervisor, was just as rude.

Date of travel: November 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Dreamer41609264549
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 November 2024

Late both directions. Lisbon is a large airport, and don’t know why planes are parked km’s away from the gate when aerobridges were empty. Poor checkin, slow and poorly staffed.

Date of travel: November 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Khimji V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 November 2024

I booked a flight with Air Portugal to travel From USA to Italy in July. The Airline canceled our flights and directed me to apply for a full refund. It has been over 8 months since we started the refund process and i have yet to get the full refund. If you want to get you flight canceled and not get you money back, I suggest using this airline. Horrible experience.

Date of travel: July 2024
1  Thank Jhon Q
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
© 2025 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Hong Kong. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.