I suppose Air Portugal (TAP) would be fine if you are traveling alone, and don't care where on the plane you sit. However, as a couple, we will never fly TAP again. They charged us $170 each ($340 total) for "Comfort Class" seating, but ultimately placed us in Economy, with no refund allowed for the $340 we paid. (I think that's called "theft.")

Comfort Class supposedly allowed us to have more legroom and, more importantly, choose assigned seating before the flight. However, at check-in for our outbound flight from Chicago TO Lisbon, they had placed us in different seats "Comfort Class" seats than we had chosen. The seats were admittedly together, but in the center of the plane, not by the window as we had paid for. When they offered to move us to window seats, we didn't realize those seats would be uncomfortable ones back in the "Economy" section. I guess we could reluctantly lived with that, even though it's a 9-hour flight.

However, on the return flight to Chicago, we did "on-line check-in" 20 hours before the flight, and they had put me in Row 9 and my wife in Row 32. I then called Customer Service, which (to their credit) does connect you with a representative fairly quickly. I calmly explained my situation to Rafael and after he understood the situation, he "put me on hold," but then hung up on me. I called back and talked to Jonathon, and he did the same thing. When I called back again and talked to Joanna, I told her I'd been "disconnected" twice, so she at least took my cell phone number, and explained that Comfort Seats had been "overbooked." She said our only two options were to go to the gate the next day and hope they could reassign our seats, OR she could put us (together) in Economy by the window but there would be NO OPPORTUNITY for a refund. When I tried to ask more questions, she claimed that my cell phone was "breaking up" (after 20 minutes of it being fine), and when I said to my wife that I wasn't going to hang up on Joanna (because the "signal might come back"), Joanna obviously could hear that just fine, and she hung up on me (and never called me back). Ultimately, we were able to use their App to choose Window seats IN ECONOMY for the return trip, but when I called TAP after the flight to inquire about a refund, they said no refund is allowed.

Overall, I supposed TAP would be OK as long as you only want (and only pay for) uncomfortable Economy Class seats, since that's what you are likely to get anyway.

Flew tap air Portugal on 22july still waiting on my compensation for lost baggage. They so unprofessional. You call the customer service very unhelpful. They keep say a different story everytime I call. Tap Portugal has cancelled all complaint I have filled which sums up to 4complaint . They said they are waiting on approval from financial department which takes 7 business days . It doesn’t take 2 months , lost my job because they lost my Laptop no consideration what so ever . Do not recommend this airline don’t get me wrong the business class experience is ok but customer satisfaction rate is very low

Rescheduled our flight the day before departure without notice. We were in an isolated region of Angola so obviously no internet. Get to the airport for our midnight flight to find out it was moved to that morning. Obviously nobody available to assist. Forces to purchase new tickets.

Extremely unhelpful customer service and an impossible website to try and navigate to try and claim a refund.

Will never recommend or use this airline again.

TAP Airlines is a complete scam.

I purchased two tickets from TAP that clearly stated a full refund would be provided if the customer cancels the flight within 24 hours of booking, see screenshot of TAP Airlines own policy.

Well within the 24 hour period, I attempted to cancel the flight. TAP refused. They told my travel agent they had no such policy, even when confronted by multiple links to TAP’s own webpage showing the policy. They refused to allow me and the travel agent to speak to a manager, simply saying that a manager would tell us the same thing. TAP refused to respond to my travel agent. I wasted an entire weekend day on the phone trying to obtain a refund. Then for the next two weeks, I corresponded with TAP by phone and Facebook messenger, with TAP continuously saying the matter was under review.

Do not believe TAP about their refund policy, or any of their other policies that are clearly stated on their own website. TAP will take your money and run, they will refuse to allow you to speak to a manager, and you will not hear from them again.

Please avoid this airline for your own sake.

Outstanding flight experience in a spotless plane, comfortable with great service. Could not believe the quality of the food - so delicious, could have been in a nice restaurant... both directions had the fish - just wonderful. I have flown many flights to Europe (mainly United) and have never had anything approaching the quality I experienced on these flights.