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“You get what you pay for....”
Review of TAP Portugal


Reviewed 3 weeks ago via mobile

We flew on flight 202 from Newark to Florence, connecting through Lisbon. We took this airline principally for the low cost fare. They just opened the Florence route and were, it appeared, running a special. The check was fine, gate/loading - disorganized, flight great, food fantastic, plane crew up there as some of the best I’ve experienced in over 30 years of travel. But.....here’s the rub. The flight was delayed leaving Newark and arrived in Lisbon at 6:15 for a 7:05 connection, about 45 Min late. 8 passengers in First Class, us included, got to the gate for the connecting flight, 15 minutes before departure, and they would not let us on - claiming “the gate was closed”. If this is how an airline treats first class customers I can imagine how they treat everyone else. Buyer beware. The customer service once we left the plane was terrible. We had to talk with an agent, after a 20 Min wait. She was little to no help and appeared to be having a bad day. Our prize was a 25 euro voucher for crappy airport food. You get what you pay for!

1  Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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149 - 153 of 10,929 reviews

Reviewed 3 weeks ago via mobile

Was hoping that by the time my flight was that TAP would have switched to the A330 with lay flat seats but it wasn't to be. This plane was dated. The flight itself was on time and boarding was fine. A glass of juice or champagne offered before takeoff. Hot towel before meal then a decent 4 course meal served on China and real silverware. Then breakfast before landing. Even though you're not paying Emirates or British airways first class prices it's still pretty expensive for the experience. I think next time I'd do economy like the last time and save the money for ground experience's.

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1  Thank Gotrocs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

The team was really unfriendly and not polite at all! Plus it was super hot before taking off, no AC or probably a problem with. Didn't really appreciate that flight, thanks it was only 1 hour. But it definitely was not reflecting the image of the Portuguese we met while our holidays, but we have been for sure disappointed to end up on a bad last memory of Portugal,

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1  Thank Carolinejack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

This was our first time flying with TAP Air Portugal. We found it to be an average airline service for a short flight.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank kathysellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Doing online checkin was great and we thought it would be great however flight boarded about 20 minutes Kate and we sat on the tarmac for more than 30 minutes before taking off, which affected our booked transfers at our destination. This was further exacerbated by baggage claim taking around 25 minutes to appear on the carousel. Disappointing.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank DebnGrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC