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“Overall, a pretty good package”
Review of Sunwing Airlines


Reviewed 4 February 2020

Nice being able to fly direct to Punta Cana from Winnipeg. Our resort ( PC Princess ) turned out to be better than we hoped. Baggage was included in package price. We got the Premium package - worth it for seat selection and to avoid those long check-in lines, especially at the Punta Cana airport. Only negative would be those expensive drink & snack prices, and the small seating area - should put more padding in those seats, very hard to sit for 5 hours.

Date of travel: January 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank PAUL L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SunwingAirlines, ST| Social Media Agent at Sunwing Airlines, responded to this reviewResponded 5 February 2020

Hi Paul,

Thank you for taking the time to share your experience with Sunwing Airline.

We continuously aim to rise above and beyond our customers’ travel expectations to ensure that they are satisfied with their vacation packages from the moment they board our flights. Your feedback and satisfaction are greatly valued.

Thank you,
ST

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Reviews (9,409)
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1,831 - 1,835 of 9,410 reviews

Reviewed 3 February 2020

I am back. The one who had to deal with the inept buffoon at the counter on January 20.
Now for a full review of this horrendous experience that practically ruined our vacation.
When I last reported, it was the same evening and my luggage was M.I.A.
Well, I did get my bag eventually. SIX days after I arrived.
And the only reason we were able to track it down was due to the diligence of Air TRANSAT. Luckily, I still had an old sticker from a previous trip on my bag. It wound up in Transat's lost baggage department who scanned it and actually called my phone number on my I.D. tag.
Meaning that although Sunwing told me on the 20th that they'd found it and put a destination sticker on it so I would get it in Montego Bay, they lied and had never found it.
So thanks to our travel agent hounding them in Toronto, they ended up sending it on the 22nd. But despite the fact that they said they were sending it right to our hotel, they only sent it to Montego Bay Airport with nothing more than a cardboard tag with my wife's name and cell # on it. So it sat in MBJ for another 4 days before we got confirmation from our travel agent that it was indeed waiting for us on the airport, and WE would have to come pick it up ourselves. Luckily, MBJ was only a 1/2 hour away and the hotel sent us in a courtesy van. Not Sunwing, the hotel.
So here's the thing, Sunwing had to give me a daily allowance of $100 U.S. the first day and $50 every subsequent day the bag was missing. Which we did get, but only after chasing down the Sunwing rep "Hubert" at the hotel multiple times daily. And one of the Nexus reps at the hotel was even less help than he was. I can't begin to tell you how many treks I made to the lobby to see if I could find him. So much time wasted.

Now, onto the flight to MBJ itself. We paid for Elite Plus Service, which meant more leg room. WRONG! My wife and I were sat in Row 2. Which places a wall right in front of your feet. I'm 6' 3". There was less room there than a normal row. Plus the seat was so narrow, I practically had to ask the flight attendant for some butter so I could grease down my sides. I did get very lucky though, and the three seats next to me (not Elite ) were empty, and I just sat in them for the whole flight. Still a tight fit for my legs, but I least I could put them across.
Don't waste your money on Elite Plus Service.

If there is anything good to be said about this Airline, is that the young girl in Montego Bay who checked our bags to come home was very sweet and helpful. And because now our bags were overweight do to my new clothes I had to buy, she was going to charge us for the weight... until we told her what happened and she immediately changed her mind.
As far as the flight home goes, the flight attendants looked like they were on the way to their own funeral. I don't think any of them smiled the whole time. I even said Hello to one and was met with a blank stare.
And three out of the four of us travelling contracted some weird stomach bug/cough on the flight home as well. We were fine in the Airport and all felt really ill by the time we landed. So I don't know what was in the air, but I'd be interested to see if anyone else contracted anything.

Never ever again will I use Sunwing. And thanks again to Air Transat for doing Sunwing's job by finding my bag.

Date of travel: January 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
4  Thank Termarnator
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SunwingAirlines, ST | Social Media Agent at Sunwing Airlines, responded to this reviewResponded 5 February 2020

Hello there,

Thank you for taking the time to share your experience with Sunwing Airlines.

We'd like to apologize for any inconvenience that you may have experienced during your trip. We completely understand the effect an experience like this causes on your overall vacation as a lot of time and effort goes into planning one. We continuously aim to rise above and beyond our customers' travel expectations with Sunwing therefore, your feedback is greatly valued and will be shared among the applicable departments.

Thank you,
ST | Social Media Agent

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Reviewed 3 February 2020 via mobile

I am very glad that we can fly out of our small city (London On) airport to southern locations. That said I have to say the seats are very tight so thankfully the flight is only about 3 1/2 hrs. Anything longer would be torture! Bring earphones so you can listen to a show that is on their screens. I pack my own lunch as I’m also gluten-free. I’ve heard that their food is not great. On the whole keep flying out of London On and I hope they add more resort destinations - not necessarily all inclusive.

Date of travel: January 2020
1  Thank Krys K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SunwingAirlines, ST | Social Media Agent at Sunwing Airlines, responded to this reviewResponded 5 February 2020

Hi there,

Thank you for taking the time to share your experience with Sunwing Airline.

We continuously aim to rise above and beyond our customers’ travel expectations to ensure that they are satisfied with their vacation packages from the moment they board our flights. Your feedback and satisfaction are greatly valued.

Thank you,
ST

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2020

SUNWING AIRLINES SCAM
I recently traveled to Sint Maarten flying Sunwing out of Toronto. I bought the Premium Plus Package which was $240 giving us premium seats (Leg room), priority boarding, priority luggage and extra baggage weight. Then they added $100 for CANCELLATION even though I declined it. I picked my seats together (side by side) and did the online check in. I show up at Toronto Pearson airport and go to check my baggage and they tell me I have to pay $26.00 a bag x 2 so I asked her what I had paid for with the premium package and she said she didn't know. I then got my seats which are not together. So after an hour they sorted the seating out and we boarded. The whole flight the lady beside me was pissed off that they moved her husband to make room for us. Asking us who we were and why are we so special. Ect Ect making for a uncomfortable flight. Coming home same issue $26.00 a bag x2 and seats 12 rows apart and one a normal seat. Elite didn't offer anything in terms of snacks, same travel as everyone else. So now I am at $442 for nothing but a headache. I land in Toronto and call Sunwing Vacations who dismisses me because I ONLY flew with them and then pushes me off to a website form so they don't have to deal with it. Then the form keeps kicking you out not allowing to upload images. So here we are. If I got soaked for $442 I need to let you all know not to fall for this scam. Once they have your money you mean nothing to this company. I have given them an opportunity to correct this and they just want to ignore the issue. Fly WestJet or even AirCanada.

Date of travel: February 2020
1  Thank E2465QFjeremym
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SunwingAirlines, ST | Social Media Agent at Sunwing Airlines, responded to this reviewResponded 5 February 2020

Hello there,

Thank you for taking the time to share your experience with Sunwing Airlines.

We'd like to apologize for any inconvenience that you may have experienced during your trip. We completely understand the effect an experience like this causes on your overall vacation as a lot of time and effort goes into planning one. We continuously aim to rise above and beyond our customers' travel expectations with Sunwing therefore, your feedback is greatly valued and will be shared among the applicable departments.

Thank you,
ST | Social Media Agent

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2020 via mobile

Other than having to board at an offsite terminal my experience with Sunwing was excellent. In addition, Sunwing representatives were accessible at my resort during business hours.
Sunwing is comparable to WestJet and Air Canada as far as economy expectations go.

Date of travel: January 2020
1  Thank Sandy M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SunwingAirlines, ST | Social Media Agent at Sunwing Airlines, responded to this reviewResponded 5 February 2020

Hi Sandy,

Thank you for taking the time to share your experience with Sunwing Airline.

We continuously aim to rise above and beyond our customers’ travel expectations to ensure that they are satisfied with their vacation packages from the moment they board our flights. Your feedback and satisfaction are greatly valued.

Thank you,
ST

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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