MCI to SEA with what should have been a quick stop in DEN. Flight was running 20 min late out of MCI. When plane got to the gate at DEN they could not get the jet bridge to the aircraft. After making everyone wait 50 minutes, with almost no communication of what was going on, they finally made everyone put all their carry-on luggage away and get buckled back in so the plane could move over 1 gate. Needless to say, lots of us missed our connecting flights. SWA auto rebooked my wife and I on a flight to leave DEN 5 hours later. This effectively took our 1 day of sightseeing in Seattle, prior to our cruise the next morning, away. When they rebooked us, it automatically gave us C group boarding passes. When I advised the gate agent that I had paid a lot extra for A group he said the only thing we could do would be to purchase a new upgrade (80ea) for the new flight, because our upgrade we paid for was for the other flight and they can't use it. He gave us a form and said we could send that in for reimbursement for the difference between the fare we paid for and the fare we were forced to take. We took the form and also paid the 160.00 to get back in the A group where we should have been. Upon returning from cruise, I submitted form and "evidence" and was promptly denied any reimbursement from Southwest Customer service. After going back and forth 3 times via email over a couple days with SWA customer service, she advised they are sorry, but nothing can be done. I think it's really awful of SWA to make us pay for the upgrade 2 times and a gate agent tell us that we would get refunded, then SWA customer service not take care of a long time, loyal, frequent flyer by simply refunding the overpayment for the difference in fare we paid for vs the fare they forced us to take. I'm guessing this is pretty common issue with all the flight delays these days. I'm sure SWA likes making all the extra money by getting to charge for upgrades 2 times for each flight that is delayed.

Very nice cabin with a good amount of legroom, and comfortable seats. The airline has open seating so you can sit wherever you want. The flight attendants are very nice and funny. Flights are pretty cheap also. Great airline to fly. I definitely reccomend.

Although the attendants were terrific, nothing could compensate for the HORRIBLE PAIN in my ears, especially on the long descents. I wish I knew WHY, but probably about cost. This was torture. I will NEVER choose Southwest again. NEVER.

As we were waiting for take off, our flight attended (Kristen) was making sure bags in the over head were secure. But one of the over head doors didn't close, so she angrily yells, "What genius did this!?" and read the name tag on the bag out loud. One guy said it was his and as he got up to fix his mistake, she snarky replied "Its a circle in a square." I wanted to write this because I thought it was kind of funny and I felt bad for the guy she just embarrassed. I personally have never used the overhead space and would have felt very embarrassed and upset if I was treated like that. She also was just over all not welcoming and seem annoyed the rest of the flight. I know she might have been having a hard day but if I was her boss she would've gotten fired. :)

Terrible terrible experience delaying travels plus 50 minutes to check a bag, with only two people at the counter for hundreds of travelers/ then instead of holding the boarding open even just two minutes past the 10 m cut off/ instead they gave those seats to standby passengers and denied boarding to 10 people total. No final boarding call/ no paging customers who were already checked in- they just shut the door and screwed 10 people out of there flight- I’ve seen them wait far longer for other reasons. Knowing passengers were checked in- and struggling due to understaffing - they could not hold those doors for even 3 minutes. I arrived one minute passed the cut off and they had given my seat to someone else.