AMATEUR HOUR...flight was rerouted on the tarmac to add "a couple hundred miles" to avoid storms and these morons did not have the extra 20 min worth of fuel on the plane so we taxied back to the gate only to sit there until the storms actually showed and flight got delayed further...been sitting on a hot plane with no AC for 2 hours now and still at the gate..100+ peoples plans/days completely ruined because these morons did not start with enough fuel..not to mention the chance every person on here gets sick from the crappy air circulation with the plane not moving for hours. It's 102 degrees and I will never ever fly southwest again. Better of with Spirit or Frontier. At least you get what you pay for the they understand how to operate an airline in 2024.
“Terrible Do Not Fly! Airline operates like it's their first day on the job”
Review of Southwest Airlines
73 - 77 of 45,961 reviews
The customer service is very easy to hear, to talk to, and they can find the flights to fit your needs. She did much better than I can do, and I do this all the time!
I wish Southwest flew everywhere. More Montana stops. Maybe more Wyoming. Rapid City. Nebraska.
I fly Southwest then rent a car to drive to the Plains destination that I need. I'm nervous to try another airline, even if the tickets are cheaper like Frontier.
SW lets you take your stuff, change your flight without restrictions, and I've never been delayed or bumped. I fly a lot.
I suffer renting a car so that I can fly SW. I hope to SW extend to more of the Great Plains like Rapid City, maybe Missoula, Wyoming, Nebraska. But... to keep the really low prices.
I have to fly my kids with me, so I need the low prices.
Had to book the Communist Airline due to employer contract. Southwest is not equipped to fly to Honolulu. The plane was undersized for the flight and had to be landed in LA just after takeoff to refuel.
The flight boarded extremely late and boarding instructions were extremely confusing. In addition the gate attendant tried to tell me my children couldn’t board with me. I tried to get his name and employee ID information and he refused to give it to me.
I’ll never use this airline again.
Had the rudest flight atendend ever would definitely not take southwest ever again really had a bad experience. The way she said it to me botherd me
Most airlines are bad, but SW is by far the worst. I dont mind when the problems are acts of god, but they just manage there flights poorly.