I accidentally bought 2 airlines tickets online. The trip was for the next day. The airline by itself cancel one of my tickets as it recognized that it was duplicated. Also at the check in counter at 5am they efficiently and expediently they checked me in and I was on my way to the gate. The crew was very friendly without any fuzz took care of all passengers. Even if all this is expected sadly it is harder and harder a norm when flying. Plus you can check in 2 suitcases without charge.
I would love to always travel with southwest if they had a direct Tulsa NYC route it would be great.

I’m A- Prefer List, I was asking about an email Southwest counter, and it seems that I made a big mistake, their attitude towards me was very bad and they didn’t have patience to understand what the issue was and they started shouting. I don’t recommend this airline and it seems I made a mistake for booking my flight with them for the past three years.

My bag was supposedly 5 pounds over weight which it was not on Delta. They charged me $ 100 or I could have flown two bags for free. total scam. hate this airline

Purchased a BUSINESS class ticket from Reno to RDU. What a joke. Southwest is still a cattle airline no matter what you pay for your ticket. Add to it rude attendants and poor customer service - flight attendant Deb should be fired.

Flight to Denver ran out of fuel circling over Denver, re-routed to steamboat springs (middle of nowhere) to refuel. We were told all the flights on Denver are delayed because of weather but our flight to RDU somehow made it out of Denver 20mins before we landed after a two hour delay. We get to Denver and find out that instead of getting booked on a non stop flight to RDU, we're on a connecting flight through BWI. No food vouchers, no hotel accomodations. It seems they missed the memo on the Biden act. Absolutely rude Southwest employees both at the airport and on our flight. Special mention to flight attendant Deb, who takes the trophy for absolute rudeness and poor customer service.
Flight #3877 Denver RDU on 8/6. Southwest management you sell business class tickets and treat passengers like cattle, and your employees are rude.

Advice - Do Not fly southwest. And I hope you never run into rude Deb on their flights if SW is your only option.

I love flying southwest. I have a brother who works for southwest and has nothing but incredible things to say about the airline. My ONLY bad experience has ever been at the gates. Customer service is so disappointing. Today, I asked if I could get a boarding pass (flying standby) and the woman told me “not until 7:30”. When I came back at 7:30, she seemed frustrated/annoyed that I was back so promptly and said “5 more minutes”.
When I came back for the final time, she didn’t say a single word. Reached her hand out for my ID and then handed me my boarding pass. When I told her thank you, I never got a response.
This isn’t the first and I’m sure it won’t be the last. But I hope southwest does better in training their people what customer service truly is.
I simply just want to go see my mom.