Dear Southwest Airlines, you talk a lot about LUV, but I am sorry to say you failed miserably on that front.

My family had a simple request for some needed compassion. Instead of understanding during a pretty challenging situation, we got yelling and mistreatment.

Here is the story. We asked to allow my family with a cerebral palsy daughter and two minor children with autism to pre-board together. You see, getting our daughter out of her wheelchair with all her tubes and gadgets takes many hands. Leaving behind kids with autism to accomplish that feat just didn’t make a lot of sense to us. But, Southwest apparently felt it was best to split us up and treat us extremely rudely for asking.

Our lesson — and a lesson for anyone that needs a little extra support — do not fly Southwest. I would hate for anyone else to experience what we just did.

To start with I have lost count of how many time my flight was changed. Then getting ready to leave for the airport and get a text that my flight was cancelled. Was rebooked for the same day which is good, but got up at 2 in the morning for my original flight now leaving at 3pm instead of 7am and getting in much later. 1st and last time to fly with Southwest

Southwest is THE WORST AIRLINE EVER
THEY SHOULD CLOSE WITH THE DELAYS OF 4 hours and changing of flights. NEVER FLY THIS AIRLINE!!!!!!!!!!!!!!!!!!!!!!!!!

My wife and I checked our bags into Southwest after a week vacation in Cancun. Once we returned home, we realized we had around $400 worth of items stolen from our check luggage. The rest of my family had over $1000 worth of items stolen (clothes, hats, perfumes, colognes, etc).

DO NOT FLY ON SOUTHWEST AIRLINES! I don't care if you get your ticket for free, you couldn't pay me to fly Southwest again. Their customer service is horrendous, their employees are soulless human beings incapable of showing any type of empathy or compassion for the people who fly their airlines, or at least book a flight hoping to try to fly if they don't cancel or delay your flight so long you miss your connecting flight. Even if they know the flights not going to make the next city's flight they are still selling the flight online. They are not going to compensate you for your ride/rental car, hotel, or even give you a food voucher for hanging out in an airport for 7 to 8 hours to catch the next flight. You're expected to cover those expenses and show back up to the airport the next day in your same clothes to hopefully go through it all again. I'm flying to Las Vegas from Louisville and I had to sit at the airport till 10:20 for my 5:30 flight because it was raining in Florida. I'm surprised they are still in business after the last couple of years of shady business practices. DON'T FLY SOUTHWEST, THEY ARE CROOKS. 0 stars, 2 thumbs down