Even though My Flight was Delayed because of Mechanical Issues and the AC wasn't on the new Plane, They Made Sure to Make Up for It. The Flight Attendants kept Offering the Passengers More and More refills of Beverages and Water. They were Giving Extra Snacks and The Pilots kept Apologizing for the Problems.

I like flying with Southwest, but you guys told of my suitcase.You need to teach You're employees to handle people luggage they Like they don't care because they didn't spend their money on it now.I have to buy a whole another set because of your employees

Flt. Out LATE ,
FLIGHT RETURN CHARLOTTE TO BALTIMORE 2HRS LATE MISSED CONECTING FLIGHT 20MIN SO WHILE IN FLIGHT THEY REBOOK ME TO LAST FLIGHT 5 AND A HALF HOURS LATER SO I SPENT 9 AND A HALF HRS IN THE AIRPORT = 12HRS TOTAL FOR A 3 HR FLIGHT AND THE SO CALL "CUSTOMER SERVICE " BASICALLY NONE Existence. 😔 😟

The prices are way higher than other airlines and on this trip, I was delayed on both flights. The first resulting in having to come back the next day after spending a half day at the airport. Then, on the return flight , one of the staff in the boarding line on the flight from Houston to Tampa was very rude and demanded I zip my backpack after I put my small Fanny bag in it. I paid for priority boarding and she let a large group go ahead of me for not zipping my bag enough after I put my small pack in it. After being delayed multiple hours resulting in getting home close to 2 am now, the attitude of staff was not appreciated. I travel a lot and I won’t choose this airline in the future. Better off going with American.

I've traveled with Southwest three times in the last two months, and they are never on time. Every time, I receive a text at the last minute informing me that my flight is delayed. Right now, I'm sitting in the Sacramento airport, and I've just received a text for the third time that my flight is delayed. If you have something important and need to be on time, never fly Southwes.