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“A Great Backup”
Review of Southwest Airlines


Reviewed 31 May 2018

We had just flown in from Lisbon only to learn that our connecting flight to STL had been cancelled. After a quick review, we determined that Southwest was flying, even though our original airline had cancelled our flight due to "flight conditions."

We all know the Southwest format, the flight got us to our destination on time.

Thank NXTTRP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,699 - 2,703 of 26,222 reviews

Reviewed 31 May 2018

Flew back home on Southwest and found the experience as pleasant and stress free as usual. While I do check other airlines for price, I do consider my overall experience. I like being able to change flights when needed, reliable flight times and not think about how much luggage I am bringing. Having a beverage and small snacks offered helps with the comfort level. I just wish they offered more direct flights out of CLE.

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Thank lindaz925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018

It always blows me away how affordable, yet efficient Southwest is. I love having the option to check two bags at no additional fee and have my purse and a small carry-on as well. From the check-in desk, to the pilots, I am always very impressed with the professionalism and kindness of Southwest employees!

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    • Customer service (e.g. attitude, care, helpfulness)
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    • In-flight entertainment (WiFi, TV, films)
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    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Ashley F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018

Great Flight. I usually dont fly later in the day, as flights get delayed, but all went well.
I love Southwest

Thank harvey213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018

We've been using SW for the last 5 years and have never had a bad experience! We are not loyalists by any means, but SW almost always has the cheapest rates without stopovers. And it's dirt cheap to travel with a baby!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank TravelEatSleepz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC