I would like to extend my heartfelt thanks to the entire flight team (TRV to DOHA 16/09/2024) for their exceptional service. A special thanks for whose kindness and attention made my son's trip memorable. ❤️❤️❤️❤️

Extremely overpriced tickets with very poor customer service and support.
I had a flight back in April 2024, flight was cancelled by the airline, but 4 months after they haven't yet made a refund and after every iteration of communication with their support they offer less and less amount as compensation. This is not even mentioning that they cancelled the flight after boarding the aircraft and they kept passengers for 3 hours in the plane and then for 3+ hours in the terminal without providing any information, care and support.
Even if you reach the "gold" status within their loyalty program, you will get zero customer service and support. if you want to use your miles or vouchers - everything is processed manually and it takes days to get their response by email, so in most cases it's already too late.
I'd not recommend it to anyone.

I booked the ticket to my family through oman air website Chennai to Doha on 7th September. (Chennai to Muscat by Oman Air and Muscat to Doha by Qatar Airways).
We got both flight boarding passes at chennai airport and we reached Muscat by oman airlines, but when we were start boarding to Qatar airways from Muscat to Doha, they boarding staffs said they coundn't find our booking in their system. i called many times finally reached oman air call centre they said booking was cancelled by oman air and same thing said by Qatar Airways call centre.
But the issue is oman air didnt inform us the booking was cancelled by airline, at least while boarding at chennai airport.
At airport my family waited for 10hours with two small kids(they didnt provide launch/food/hotel) also they didnt arrange for immediate connection flight, after so many discussion they arranged late night flight.
Now they are asking for any document proofs for compensation.

As per their first email they said technical issue flight cancelled, but flight was on time.
After s0 many emails they asking the document proofs to compensate, whether my family stayed at hotel/anything.

Absolutely Appalling Customer Service Experience with Oman Air

I have been calling Oman Air every single day for the past week regarding a rescheduled flight. On Monday, I was assured by the reservation team that my flight would be moved to the next day, and I would receive an upgrade as compensation. However, I received no confirmation, no email, nothing. Despite calling twice daily, I was continuously told that I would be contacted by the duty manager. Here we are, Tuesday, and still no communication!

To make matters worse, when I finally spoke to customer care in the UK, they told me they couldn’t help, and that the Indian customer care team had to handle it. Yet, despite their claims that I would be contacted, I haven’t received a single call. Today, when I called again, visibly upset, I was asked if I was requesting to change my flight to the next day—as if this entire situation was my fault. How can they change one leg of a flight without addressing the connecting flight?

The agent spoke as if I had made a mistake in my booking, rather than acknowledging the mess they created. I was forced to listen to her talking in the background for 5 minutes without being informed I was on hold. Not once was there an apology or any compensation offered for the inconvenience. I was even willing to be flexible with the new date, but the sheer lack of acknowledgment, responsibility, or basic customer service skills is astounding.

This has been the most frustrating, disorganized, and infuriating experience I've ever had with an airline. If this is how Oman Air treats its customers, I will never book with them again.

Oman Air, you need to seriously reconsider how you handle customer care, because this experience was nothing short of a nightmare.

While I can't go into details, there is a chance you may not be treated well. As someone of South Asian origin, I wouldn't recommend it. You may find yourself being blamed for various issues.