I booked the ticket to my family through oman air website Chennai to Doha on 7th September. (Chennai to Muscat by Oman Air and Muscat to Doha by Qatar Airways).
We got both flight boarding passes at chennai airport and we reached Muscat by oman airlines, but when we were start boarding to Qatar airways from Muscat to Doha, they boarding staffs said they coundn't find our booking in their system. i called many times finally reached oman air call centre they said booking was cancelled by oman air and same thing said by Qatar Airways call centre.
But the issue is oman air didnt inform us the booking was cancelled by airline, at least while boarding at chennai airport.
At airport my family waited for 10hours with two small kids(they didnt provide launch/food/hotel) also they didnt arrange for immediate connection flight, after so many discussion they arranged late night flight.
Now they are asking for any document proofs for compensation.

As per their first email they said technical issue flight cancelled, but flight was on time.
After s0 many emails they asking the document proofs to compensate, whether my family stayed at hotel/anything.

Absolutely Appalling Customer Service Experience with Oman Air

I have been calling Oman Air every single day for the past week regarding a rescheduled flight. On Monday, I was assured by the reservation team that my flight would be moved to the next day, and I would receive an upgrade as compensation. However, I received no confirmation, no email, nothing. Despite calling twice daily, I was continuously told that I would be contacted by the duty manager. Here we are, Tuesday, and still no communication!

To make matters worse, when I finally spoke to customer care in the UK, they told me they couldn’t help, and that the Indian customer care team had to handle it. Yet, despite their claims that I would be contacted, I haven’t received a single call. Today, when I called again, visibly upset, I was asked if I was requesting to change my flight to the next day—as if this entire situation was my fault. How can they change one leg of a flight without addressing the connecting flight?

The agent spoke as if I had made a mistake in my booking, rather than acknowledging the mess they created. I was forced to listen to her talking in the background for 5 minutes without being informed I was on hold. Not once was there an apology or any compensation offered for the inconvenience. I was even willing to be flexible with the new date, but the sheer lack of acknowledgment, responsibility, or basic customer service skills is astounding.

This has been the most frustrating, disorganized, and infuriating experience I've ever had with an airline. If this is how Oman Air treats its customers, I will never book with them again.

Oman Air, you need to seriously reconsider how you handle customer care, because this experience was nothing short of a nightmare.

While I can't go into details, there is a chance you may not be treated well. As someone of South Asian origin, I wouldn't recommend it. You may find yourself being blamed for various issues.

We travelled from Dubai to Muscat on 31st August the flight was fine, however our following flight from Muscat to Kuala Lumpur was where our experience went sour. After the flight we discovered we had been robbed a large sum of money and we have strong evidence to believe it was a crew member. I have emailed the airline I’m yet to receive a reply, my next step will be the CEO and media. Airline crew members are meant to make you feel safe, I never thought this would occur mid air by a crew member, I am absolutely appalled and devastated.

worse flight the seats are extremely uncomfortable i was travelling with 7 month old baby they took 2 hrs to provide the basinet saying that baby is over weight n after agreeing the rude crew comes up n say its ur own responsibility if anything happens! everytime i ring the bell to call one of the crew they turn up after hrs .

Im Omani citizen which makes me so so upset to write such a review but this has to be viewed by the authorities to work on this flight standard n mainly train the staff to be more polite and have some manners not all of them one of the crew member was extremely RUDE