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“Small and sturdy ATR plane”
Review of LOT Polish Airlines


Reviewed 29 June 2018

This is the ATR-72, small plane but stable and comfortable. the stewardess were polite. there is a slight delay of the flight not sure of the reason though.

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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank HungoverTT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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430 - 434 of 3,112 reviews

Reviewed 29 June 2018

Boarding was a bit of a mess, but partly due to the overcrowding of the gate and the one next to it. The flight itself was what we all want uneventful, smooth and the crew was very nice. They walked all night with the water and made sure everyone was ok.
I had a dog on the airplane and they took very good care of her. Thank you LOT.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
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Thank amberdragoness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2018 via mobile

The planes are small. Good service for those who travel premium or business. A recommendation would be to invest more in appreciate children and their needs- so a small toy and a coloring book would be fun. The crew was polite and did their job very well.

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    • Legroom
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Thank Beniamin2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2018

I was hopeful this would be a good flight....they fly a 787 which is a relatively new plane, but to my amazement the interior (seats, etc) were old and 'worn-out'.....having flown on other 787's it appears that LOT fitted this new plane with old/used interior.....at least the seats in premium economy had to be. So, comfort was below expectations, service was very 'average', food not so good and we were delayed by over 1 hour even though no weather - slow boarding in Budapest, then waited on the runway at O'hare for 30-40 mins for a gate.....overall not very good and I'd look for alternatives to this airline.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank MAB430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018 via mobile

Had flight from st. petersburg to zurich, via warsaw. Missed the flight in Warsaw cause of late departure in st. petersburg, ok, can happen. Got a hotel and a flight the next morning at 7.40. At 8.00 they told us - flight cancelled, without any reason, 2h wait at the LOT desk where a rude, stupid lady told us, only way is via budapest to zurich!! took us more then 30h to get home, luggage nowhere, never found again. Never fly with this stupid airline, you better stay home

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    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank rogersD213HV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC