Their timeliness has been always a savior. The fares are effective for me and no hidden or last min extras. (Spicejet wins over marginally rarely). The ramp instead of the stairs to the plane is appreciated since its introduction.
Have done 4 PNQ - BLR trips in 3 months on Indigo.
counter does not mention the food coupon is included or not. had problems with Mom 's travel twice even when paid for. their customer service call center is bad.
Wish they had a frequent flier option ...