The plane was the new Non-Stop Service, from Boston, to Honolulu. It was pretty smooth, cut a couple of hours flying time, The Stewardeses were super, the only drawback was the food. I DON"T DO VEGETARIAN! BEEF, CHICKEN, OR FISH! Come on!

Had a great flight. The staff were very attentive. With Coronavirus creating a lot of worry, our flight had only 74 passengers on a plane that could have carried 186. It was a very light flight and the staff zipped through all their service.

As usual, a very nice flight on Hawaiian Airlines.

A friendly airline committed to service. Great flight, great staff, good food and drink- actually slept!

I booked the holiday on Hawaiian Airline website in January, now I need to cancel it due to corona virus concern. I rang Hawaiian Airline and was give the contact number 1800 920 051 . However I rang 3 times and each time waiting time over 60 minutes but issue still not resolved. The online itinerary cannot be open and website just not functioning properly.

And here is the logic from Hawaiian Airline:

No it's not our responsibility because you booked through Hawaiian Airline Vacation not Hawaiian Airline (same website)

No we don't have a email you can send your request to and if you fill up the request on our website it takes 7 days for someone to even look at it so you are still better off keep calling the 1800 number although now waiting time is 2 hours but just keep waiting until someone may answer one day.

As it's getting to travel date, I need to cancel this URGENTLY. Can someone please advice how to cancel my booking??

Need urgent reply asap I'm sick of waiting for phone to be connected for over two hour this is terrible customer service experience!!!

Our experience in the roundtrip fight was very positive. The airplane was no frills (none needed or a short flight) but the plane was clean and comfortable and everyone associated with the airline was helpful and friendly.