We had booked tickets from Trivandrum to Stockholm by Qatar Air. Found that the flight from Doha to stockholm was operated by Finnair. Tried buying of seats and placing our option of vegetarian food just like QA flight. But nowhere it enabled us to do so. In the flight there was no veg food and so we were given a tray with one small bun, some cut fruits and one cake. We were told they will organize something for us soon. But nothing was done. My wife being diabetic, felt hungry and later asked for something. She was given a muffin which she said she cannot take. She was told there is nothing else. Very disappointing. We used to travel every year by QA and Doha Stockholm flight used to be operated by QA. We were served good veg food and many times snacks, coffee etc. If it is continue to be operated by Finnair we may not travel by QA for this route.

Don’t even know where to start. 0 customer service. Got bumped onto another flight which was another 3 extra destinations. Ended up missing that because they were so slow at passport control. There are no final call notices over the PA system as I would imagine it doesn’t fit with the Finnish way of life to much noise.

As a result missed my sisters 50 birthday party ended up in a hotel over night and now have to flight 3 hours in the wrong direction to Paris and then another 3 hours back to Manchester.

A complete and utter shambles avoid at ALL costs you have been warned.

A shadow of what Finnair used to be. Poor customer service, malfunctioning website, change of prepaid seats without notification. It is not just inconvenient, it is sad, as it used to be a very good air carrier.

the ground staff is very rude, stiff neck and untrained Lost my luggage had no clothes to wear for the entire trip till date no updates or compensation provided.

Such a terrible airline. And also in need of money. I have a disability and needed my hand luggage on my flight for a specific purpose. went to the check-in counter to see if ill be allowed.
The guy was so fixated in charging for small suitcase i was bringing on that he totally missed what i was saying and kept talking about costs. He said they will figure it out at the gates.
At the gate the lady said i cant bring it on (could have paid for it at the check in counter) and i have to check it in 🤦🏽‍♀️ which costed 60 euros more.
Doesnt seem like they support people with disabilities or even take the time to hear out the passengers request. They were so fixated and focused on getting the 60 euros from me!!