After arriving in Fiji we stood in a huge line of people that had departed from our Airbus, waited on one at a time by a customer service rep. Everyone in this line was continuing on from Fiji and most of us were going to Auckland. After waiting a long time we were told our flight was cancelled and we had been re-booked on a flight departing in eight hours. Prior to boarding the flight (at SFO) our flight had already been changed once. They gave us food vouchers and told us all hotels in the area were booked.
This review is of the airport staff. The line we had to wait in was horrendous! They didn't bring in extra staff to assist with the 200+ passengers in line and the did NOT make public announcements that would have assisted most of us. Making announcements over a loud speaker would have been such a simple way to get your message across to hundreds of people at one time and spare all those people waiting in line. Once you got into the secure terminal there were two places to eat, one being a Burger King! None of the airport staff seemed to know what was going on, there was no central point of communication. FIJI Airways did not have another plane to bring in for the 150 travelers stranded trying to get to Auckland, we just had to wait it out! The flight kept getting further delayed as more flights were cancelled. Their site online was not kept up to date with the status and it was difficult to get any information.
The flight ultimately took off, they had to bring in another Airbus to handle all the passengers that were affected that day. All total we were delayed 15 hours sitting around a very small ill equipped terminal. If you chose this airline, be prepared for delays and i suggest you only travel with carry on luggage so you can make other flight plans should you need to.