My flight from Phuket (HKT) to Abu Dhabi (AUH) & Abu Dhabi (AUH) to London (LHR) But when I been Abu Dhabi airport the officer just easy told me the flight to London (LHR) is already overbooked. They rebooked another transfer flight to Madrid (MAD) then fly to London (LHR). They didn’t give me any notification before even when I was checked in Phuket airport. In Abu Dhabi airport, Etihad Airways gives me a 1 year valid USD300 compensation voucher but that is useless for me as I didn’t have any holiday plan in the next year. Finally, when I arrived to London Heathrow but my luggage didn’t come with me together that lost in one of transfer airport, it was found 2days later.
I emailed Etihad Airways feedback few days ago ask for a reasonable compensation rather than give the useless voucher, and find my luggage.
But they refused the request, they said “I have reviewed your travel records, and I see that you travelled next day and offered USD300 Travel Voucher as compensation. On this occasion, we will be unable to offer additional compensation. You must use the Travel Voucher for one year from the date it was issued.”“I am sorry that your trip to London and your baggage delivery has been affected. I wish to advise that in accordance with the Interline Baggage Handling agreement, the airline who is the final carrier of the passenger takes full responsibility for the passenger claim, regardless of which airline is ultimately responsible for the mishandling. This does not mean we are complacent about mishandled. This system simply avoids confusion, duplication of tracing efforts and duplicate claims. As British Airways carried you to your final destination, any claim would need to be made through them as per the Airline Industry Regulations.”
I never had any such the worst experience like this.