So poor and dispointing, really anoyid I wasted my money on business class.
I can say Emirats definitely lost a class, service was so poor, toilets dirty, and when you watch youtubers showing little bags with toiletries..expect 0...
I travelled with Emirats business class before Covid it was impressive now it's cheap food, bad service, and broken entertainment system..bit dirty too.
Their crew are disrespectful and not trained well for business class.
I orderd chicken, come out as curry chicken with under cooked cartots and cold rice.
Desert I was not offered one, I had to stop stewardess and ask if I could have one, furthermore drinks were bit short served with limited choice..I end up really hungry and really anoyid I wasted my money on Emiratz which I would call maybe premium definitely not BUSINESS CLASS..JOKE
When I tried use nicer toilets I was told to go back to small dirty once, obviously I didn't...
At the end crew noticed I was filling in survey and she tried to stop me...saying it will look bad on them if I write anything..did she think how much money I wasrws on their usless business class...just plain rude

I was flying back from Dubai to Manchester when Emily the flight attendant was coming round taking portrait pictures and me and my partner got one and I was putting my hand in the picture to show I’ve just got engaged on the picture to keep , Emily was congratulating us and then went out of her own way to bring us champagne and a dessert and a card of emirates from her and the crew , I have never met such a lovely women and wow customer service is amazing , I really do hope she gets some recognition as it honestly touched our hearts I couldn’t stop saying thank you and telling everyone , thanks so much again🥹❤️

My first time flying Emirates first class and the check in experience isn’t that much different from business class here in Kuala Lumpur. Emirates don’t have their own lounge in Kuala Lumpur and direct you to the Global Lounge which is a nice lounge for a third party lounge.

The real experience starts when you board and you are escorted to your seat and served a glass of 2013 Dom Perignon which is a nice touch since some airlines don’t serve their best champagne on the ground or any champagne at all due to taxes.
Waiting at your seat is an impressive Bulgari amenity kit, a snack basket stocked with some gourmet treats which the cabin staff remove for take-off and landing and the motorized mini bar. Also in the suite is a note pad and pen both with the Emirates logo and a second tray with Breydo amenities and shortly after sitting down they bring you slippers and pyjamas and a nice tote bag to put everything in to take with you at the end of the flight which came in very handy.

After take-off the service begins with a drink and small plate of potato chips and then the meal service starts which given my 7.40pm departure from Kuala Lumpur was perfectly timed for dinner, though in Emirates first class you can dine at any time during the flight.

The meal started with their famous caviar service which I thoroughly enjoyed followed by tomato soup and then a lovely beef tenderloin and rounded out by a nice cheese plate and chocolates and more champagne.

Rounding out the experience was a glass of the very expensive Hennessy Paradis cognac which unfortunately wasn’t to my taste but a final glass of champagne made up for that.

This flight was operated by one of their standard 777-300’s which lack the shower and bar which their A380 is famous for but my next flight was scheduled to be operated by one of them so this flight gave me the opportunity to just enjoy the seat and suite which is pretty impressive and as usual the inflight entertainment was fantastic as it is in all classes just with a much bigger screen.

The cabin crew were great and the service was fantastic and I thoroughly enjoyed my flight which was over all too soon after just under seven hours and ended as I got off the plane to be met by an Emirates rep with a sign with my name to take me in one of those airport golf buggies through security and to the lounge as my flight arrived at one terminal and left from another which was as far from where I arrived as possible but as I had a very long layover he suggested I spend most of my time at the lounge in the terminal I arrived at as it was the best which turned out to be correct and was the perfect end to a fantastic flight.

Beware of booking flights from USA through Emirates website especially when your starting point is in a US city where emirates doesnt fly out of. Emirates partners with United for your first domestic flight in the itinerary and due to that you are only allowed one check in baggage per person for your entire trip. Also United is a very poor airline overall with less staff and they dont give you boarding passes for the entire trip when you start. I dont really know what kind of partnership these airlines have but they lack communication. Which means you will have to go back to the check in counter and get your boarding passes in a long line depending on whether you are traveling via a airport like chicago. I had a lot of hassle and extra cost traveling through Emirates and will never fly emirates again. Qatar and Etihad are way better airlines than emirates.

Absolutely terrible service. I was told both on the phone and prior to departing for my flight that I would be entitled to a hotel stay for my 13 hour stop over. When I got to the hotels and visas desk in Dubai they would not assist me at all. They said either I pay for the hotel or I just sit in the airport for 13 hours. Despite getting evidently upset at the desk neither men seemed to care or show any remorse. I am appalled at how I was treated, I will never fly with emirates again.