All easy hey does is promote an ‘easy’ ‘affordable’ trip yet all they do is charge you for a bag which they KNOW will fit under a seat. So rude. Money grabbers.

Terrible, they cancelled flight last min (because their staff worked > 8 h) and they would not reimburse previously paid accommodation.

Terrible service, website books the flight on the wrong date and then they refuse to refund you for the flight. They are lying on the customer service call

After being called to the departure lounge 3 times after all day saying delayed, flight was cancelled .
And didn’t know if or when the flight would go ahead the next day .
So we had to get a flight with a different airline because 1: we would of missed our wedding 2: we had to pay £1000 for the hotel weather we were there or not .
And easy jet refusing to refund us even though they are at fault 100%.
Very disappointed with easy jet , we fly a lot but now put off using or recommending this air line

My recent experience with EasyJet was riddled with avoidable issues and lacklustre customer service. Despite a delayed flight, the original check-in time was enforced, and a conveyor belt malfunction led to a chaotic situation where I was forced to buy a new bag for £115, pay an extra £48 at boarding, and leave my pre-booked checked bag behind. To top it off, I had to make last-minute transport arrangements at my destination due to EasyJet’s delay.

In response, EasyJet offered a £48 voucher—far from covering the substantial costs caused by their operational failures and limited to future flights within a year. For an airline that touts customer care, this response was underwhelming and dismissive. I expected better accountability and support for costs that were entirely beyond my control. This experience has certainly changed my perception of EasyJet’s reliability and commitment to customer service.