My recent experience with EasyJet was riddled with avoidable issues and lacklustre customer service. Despite a delayed flight, the original check-in time was enforced, and a conveyor belt malfunction led to a chaotic situation where I was forced to buy a new bag for £115, pay an extra £48 at boarding, and leave my pre-booked checked bag behind. To top it off, I had to make last-minute transport arrangements at my destination due to EasyJet’s delay.

In response, EasyJet offered a £48 voucher—far from covering the substantial costs caused by their operational failures and limited to future flights within a year. For an airline that touts customer care, this response was underwhelming and dismissive. I expected better accountability and support for costs that were entirely beyond my control. This experience has certainly changed my perception of EasyJet’s reliability and commitment to customer service.

Self checkin was much improved with more staff on hand to help and was very efficient.
Boarding again was a breeze hassle free and no issues.
Aircraft was clean and leg room okay and seat comfort was good too.
Cabin crew on boarding were polite and friendly so no issues there.
We did have a slight delay but this was no fault of easyjet but was down to a 45 minute slot delay due to fog in lisbon.
The flight crew kept us informed at all times and managed to shorten the delay by 15 minutes to their credit.
The flight was smooth and without issue onboard service good and only arrived 10 minutes late in lisbon.
So to sum up another excelllent flight and service from easyjet could not fault them again which is why i continue to usr them.
10/10
What i would say to everyone is make sure you selectbthe right baggage option for your journey as like all airlines now they are super keen on baggage size and do check so save yourself money and stress and choose wisely.

My recent experience with easyJet was infuriating—not only due to the delays but also because of their dismissive response. The delays began on October 28, supposedly due to "weather conditions"—though curiously, other flights were departing and landing just fine. One has to wonder: was easyJet simply unprepared, or were they unwilling to offer even minimal support?

After canceling our flight, they instructed us to find our own overnight accommodations, providing no assistance or guidance whatsoever. Frankly, it felt like they’d treat a stray dog with more care than they showed their own passengers that night. To make matters worse, the rescheduled flight the following day was also delayed due to mechanical issues, further compounding the frustration.

Communication from easyJet was virtually non-existent. Staff even closed the service counter entirely at one point, leaving us without updates or support. When I contacted easyJet afterward to address the issue, they dismissed my compensation claim by citing EC261—a convenient excuse without any clear details to back it up. Given the circumstances of both delays, this felt like lazy dismissal rather than a genuine rationale.

If easyJet intends to keep brushing off legitimate customer concerns, I’m fully prepared to escalate this matter further. Hopefully, someone at easyJet will eventually take responsibility and treat their customers with the basic respect and support we all deserve—something they clearly failed to do here.

My husband who has autism stood seconds before the seatbelt sign went off as the steps were being attached. The staff were slow to turn them off.
Being in the first seats and despite most of the cabin standing, a female crew member with a shaved head put her hands on my husband and guided him back into his seat. He asked her not to manhandle him. I said he has autism. He sat down but immediately a dramatic lad (apparent Cabin Manager) came over, lent in my husbands face and started to shout at him. This to the point when I pushed my magazine between their faces and told the crew member to stop escalating, behave professionally and back off. My husband remained seated and did not respond. The staff member had him trapped in his seat with his face almost touching my while hissing like in panto!
I repeated over and over that my husband had autism.
I asked for the cabin managers name. He refused to give it and told me to get off his plane. At no point did I raise my voice or behave in an aggressive manner. However the manager started asking if I could read and held out his shirt in an exaggerated way while telling me to read the badge over and over. I explained that I didn’t have my glasses on and his behaviour was holding us up from leaving. He eventually said his name was Tom, mocked me for wanting to complain and abused me as I quietly left the cabin.

It was an absolutely disgraceful display of unprofessionalism, intolerance and inappropriate misuse of power. This crew had no understanding of Autism and were determined to humiliate us.

I got off the flight very upset, dreading my return journey and wrote a complaint there and then. I was told it would be investigated.
Easy Jet first sent me a reply destined for another customer which was absolutely nothing to do with my complaint. They then sent me a reply where they said that I (in place of my husband) had stood up and repeated a swathe of lies clearly given to them by these two crew. Certainly not an investigation.

I had thought that the two crew member would lie for each other as they were smug about me making a complaint, had no respect and acted with impunity. However, I gave Easy Jet more credit than they deserved in believing they would investigate.

Easy Jet staff lack any understanding around Autism. Their cabin manager was dramatic, aggressive and abusive to a seated passenger.
My husband is a director of a large organisation that regularly books easy Jet to fly their staff. This is something he no longer feels he can do as he has experienced their behaviour first hand.
In forty years and travelling all around the world on BA, I have never seen or experienced such poor communication or behaviour.

I paid just over £1100 for these flights.

On Sunday, 10 November 2024, flying from Glasgow to Birmingham with easyJet, we encountered the worst ever . An attendant displayed racist behavior toward passengers, supported by her manager. They insulted a passenger, claiming he smelled like a toilet, mocking him as he raised concerns about their rude and appalling customer service. Their arrogance and hostility were shocking and deeply unprofessional. Despite attempts to identify them, they refused to provide their names. This experience was utterly disgraceful, and I will never fly with easyJet again due to such unacceptable treatment.