Big shout out to Massimo, our aircrew member (along with Francesco) plus their colleagues (Stefano & Rafaella - looking after passengers at rear half of the plane).
Our initial flight was cancelled (due to technical issues) but a replacement plane was made available around 90 mins after the cancellation announcement.

All were lovely - bearing in mind their shifts were already extended, which was out of their control. They remained polite & upbeat.

PS the ground crew were also good.

Perfectly fine flight from Enfidha to Manchester. Check in was a breeze: had to laugh at all the people having the size of their cabin bags checked and moaning.

Slight drama when the security guard found some Tunisian money in my pocket. We were incorrectly told we could buy water etc on the airside. This was wrong so I had to go back and spend it on the landside. Not the only person to have to do this.

Flight was fine, the only slightly jarring part was the crew reading out the food and duty free offers, all of which were in the magazine. Had a decent cup of Earl Grey.
Flight arrived early in Manchester. Happy days.

I arrived at the Paris airport two and a half hours early for my flight. I had issues checking in online and was forced to try their app though neither let me check in.

Then at the airport they don't have a machine to print boarding passes like every other airline. So I had to go to the baggage check. I was traveling light to avoid lines. I told them when my flight was they assured me I had plenty of time. I wanted in this line for quite a while watching the five staff members at Five desks only operate two at a time. I finally got in and got my boarding pass. The woman there also assured me I was fine on time.

French airport security......my god. This one cannot be blamed on easyJet but holy cow what a mess it is

Finally through that and then customs tells me to wait while he finishes his sandwich. Once my passport is finally stamped I have 25 minutes to get across the terminal to my destination and I get there and it's awfully quiet. I ask if I'm at the right place for the Easy Jet attendant to inform me that I am too late. It is 1055 at this point. My flight leaves at 1115. But there was a bus to take me to my plane that left at 1045. Nowhere in any of my booking or emails or confirmations or checking in was I informed of this. And what could they do for me? Not a thing. What did they offer me? Not a thing.

I wasted my money to learn that Easy Jet is not even remotely Easy and I will never even consider them an option in the future.

My Frustrating Return Journey from Tunisia with Easy Jet

After a wonderful 10-night family holiday booked through Loveholidays, which came at a premium due to school holiday pricing, my return journey was not the smooth experience I had anticipated. Although our outbound flight with TUI was exceptional—seamless check-in, attentive service, and a smooth flight—what awaited us on our EasyJet return from Enfidha Hammamet Airport in Tunisia was the polar opposite. Here’s how a supposedly straightforward journey turned into a check-in nightmare, leaving me out of pocket and feeling utterly helpless.

Disappointment and Extra Charges from the Start:-

For our family of five, I had carefully selected and paid extra for several add-ons to ensure our comfort. This included booking five seats together, so we could sit as a family, and an additional hold luggage allowance of 23kg. As part of our package, I was also entitled to five cabin bags with a 10kg limit each, giving us ample space to return with some souvenirs and essentials.

To make the check-in process smoother, I packed lightly. We had a single hold bag with just 15kg—well below the allowance—and three small cabin bags, each weighing less than 7kg, well within the cabin baggage limit. I assumed this would be a simple and stress-free check-in. Unfortunately, that could not have been further from the truth.

Uncompromising Staff and a Robotic Response:-

Upon arrival at the EasyJet check-in counter, we were greeted with an immediate issue. The agents, speaking primarily in their own language and without much explanation, insisted on measuring our cabin bags. They directed us to fit each bag into a smaller-than-expected cage and warned us that if any bag didn’t fit, additional charges would be mandatory.

I explained that I had purchased this package through Loveholidays, which clearly stated that I was allowed five cabin bags up to 10kg each. We only had three cabin bags under 7kg, each fitting easily into the standard cabin bag cage. However, the staff seemed unfazed by logic or customer service, repeatedly stating that the bags had to fit into this smaller cage with no flexibility or alternative solution.

No Flexibility or Understanding:-

Despite my attempts to reason with them—pointing out that we were not even using the full baggage allowance and that we had adjusted our packing to avoid precisely this kind of issue—the agents remained unyielding. Even a manager echoed the same robotic response, reiterating that my only option was to pay or leave the bags behind. My pleas fell on deaf ears, with both the agents and manager refusing to offer any empathy or understanding. They simply told me to contact Loveholidays if I had any complaints, absolving themselves of any responsibility.

In desperation, I made adjustments on the spot, discarding one of our cabin bags and consolidating items into our hold luggage, which still had a 23kg allowance. But even this wasn’t sufficient for the EasyJet staff. Despite being well within our overall weight limit and reducing the number of bags, they insisted that one bag was still slightly oversized by a mere centimeter. The final ultimatum? Pay an additional £170 or be stranded.

A Costly and Emotionally Draining Experience:-

Exhausted and with no other choice, I paid the extra charges, totaling £170, to ensure my family could board the flight. This amount felt extortionate for such a minor issue, especially after the lengths I’d gone to follow EasyJet’s guidelines. The lack of empathy and rigid adherence to these petty policies left a lasting impression—one of frustration, helplessness, and financial strain.

An Unacceptable Standard of Customer Service:-

This experience with EasyJet was nothing short of a nightmare. The agents’ robotic and unsympathetic approach displayed a complete disregard for customer care. Despite adhering to every rule set out in the package, we were held hostage to excessive, arbitrary fees. These practices not only tarnished the end of our family holiday but have left me with serious doubts about ever booking with EasyJet again.

While EasyJet may profit from these high-handed tactics, it’s a short-sighted approach. Such experiences can drive customers away and damage the brand’s reputation. I hope this feedback reaches EasyJet’s leadership team, as they stand to lose loyal customers due to this lack of flexibility and empathy at the ground level. To EasyJet: you may have gained an extra £170 this time, but at what cost to your long-term reputation?

In sharing my story, I hope to highlight how travelers deserve a reasonable and humane approach, especially when they have done everything possible to comply with guidelines. Let this be a reminder to airlines—people are not numbers, and customer loyalty is earned through respect and fair treatment.

Seriously bad airline, my hand luggage was exactly the size asked, few centimetres under the allowed size. But the weels were not quite fitting.
They charged me 58€ euros for that ?! 58 for 4 small weels ? They should be ashamed !
It is more than the price of the flight itself
Disgusting service from this airline.