Best Airline ever. No question about it. Anyone who DARES to challenge China Eastern Airlines is nothing but a mere fool. Impeccable service. My senile old man of a DAD filled in his First name wrong. After some calling back & Forth with CEA, a very nice and friendly Chinese lady helped us out and changed my dad's name on the flight ticket. Free of charge. Will never forget. Definitely fly this airline, they are very forgiving for FOOLISH Mistakes! 10/10 would recommend.

Loved this airline, cabin crew amazing and helpful. Food great and comfortable seats for economy.
2 legs on this trip and both were friendly and helpful.

My checked suitcase arrived in Phnom Penh damaged as shown in the picture, I asked the Phnom Penh ground staff of China Eastern Airlines to prepare documents to prove the damage to cover it with my travel insurance, they refused to produce the documents without even appearing before us. China Eastern should retrain their ground staff in Phnom Penh.

I have decided I need to leave a review for China Eastern because before my trip, I was nervously scrolling through nightmare reviews and wondering if I had made a huge mistake. I flew from London Gatwick to Shanghai Pudong, and then connected to another China Eastern flight to Fukuoka, Japan.

Total price for my return tickets from trip.com were just under £450 each for me and my three friends, which was miles cheaper than anything else available. Both long haul flights departed on time.

The plane was absolutely fine, though the entertainment system was a bit dated, there were still a number of movies and TV shows to choose from in English or with English subtitles. The crew were pleasant enough without being overbearing, and were happy to supply us with as many drinks as we liked.

We received 2 meals during the flight, both of which were Chinese style with a choice between chicken or pork, I believe I had noodles and then a stir fried rice type dish, food was honestly very good and all three of us were impressed by it. (Not sure if there is a vegetarian option however). The drink options were quite basic, but we were given plenty of water and had the choice of Coca Cola, fruit juices or lemonade each time they passed through the cabin.

Finally, I want to say that I was panicked about my transfer time in Shanghai, as trip.com told me 1 hour 50 minutes was quite a short transfer window. We made our connection easily, it only took around 30 mins from getting off the plane to being through security ready for the second flight.

Overall, I was really pleasantly surprised by my experience and would definitely use them again to fly to Japan as what you get for the price is a great deal.

Crew was not friendly, always trying to avoid you and barely speaking English
Food was terrible with no choice
No blanket or pillow