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“Not a pleasant experience”
Review of China Eastern Airlines


Reviewed 8 January 2025

Crew was not friendly, always trying to avoid you and barely speaking English
Food was terrible with no choice
No blanket or pillow

Date of travel: December 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Maps57489748892
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (5,463)
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20 - 24 of 5,463 reviews

Reviewed 7 January 2025

China Eastern is the worst airlines I habe experienced over my twenty plus years of travelling. And I've been to some "3rd World" airports and flew with their airlines. I say this because their customer service is practically non existent. They might as well automate their check-in services because it's like talking to mindless robots. So, my family and I were heading home and it seemed that during our vacation, my sons passport exceeded the minimum 3 month expiry date and they WOULD NOT ler us board, despite this trip being on our way home and all two stops being only transiting and plane exchange. Very counter intuitive, they want us to fix the passport but won't let us get home to do so. Anyhow, this could have been avoided in the first place if not for the same airlines, on our maiden flight, did not let us board because my sons passport was "close" to the 3 month minimum expiry and so we had to book another airlines to get to our destination delaying us 2 days. Mind you, this issue was taken into account initially. And since this return trip also caused a slight delay due to this airlines, they compounded our problem by now having to purchase separate flight plans AGAIN. This has caused my family and I undue stress and damn near depleted my funds. NEVER AGAIN will I trust this airlines with my families peace of mind.

P.S.
Another airlines assisted us getting home. We paid of course, but what was an issue for China Eastern, was not for these fine folks. I will sing their praises on another review but I refuse to have their good name in the same review as China Eastern. Good day.

Date of travel: January 2025
1  Thank FJ L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 January 2025

Positive Experience with China Eastern and BDIA

We just flew with China Eastern from Tokyo Haneda to Noi Bai Hanoi with transit in Beijing BDIA - we were a bit nervous as there are many tough experiences shared -
Here is positive experience -
We left a phone on the plane. As we were traveling late evening on NYE - so minimal staff and realized late the loss - we reported to the E concourse Information Desk through the use of hand held translators. We shared the required info and within 20 min the phone was awaiting us at the gate. Great coordination - many thanks to the CEA ground staff and BDIA customer service team, especially Ms Hai Ya Weng

Otherwise
Checking was well handled by the Japan ground staff despite at huge queue
In flight - was basic, proper - all elements all the flight were quite acceptable - passengers pleasant civil
Baggage - arrived well no missing items and no damage.

Tips
Arrive 3 hours before boarding
Use 3rd party app to book
Be aware of Power Bank restrictions

Date of travel: December 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Fred A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 December 2024

Bad food. Everybody seems to be in a horrible hurry. Food was distributed before take off. What a s***show. Not keen to fly with them ever again.

Date of travel: November 2024
Thank KeiKurono
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 December 2024

I booked flight from Brisbane to Shanghai with Eastern Airlines and can’t find my ticket booking ,can’t check in.
I didn’t receive e -ticket .
When I trued to call office in Brisbane,Melbourne,Sydney I didn’t receive answers .
The website is www.ao. ceair.com
Is this scammer or just taking money from overbooked flight ?
The worst experience I ever had .

Date of travel: November 2024
Thank Viktoriya Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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