Dear Cebu Pacific Team,
I wanted to take a moment to express my deepest gratitude for the outstanding service I received from your ground staff at Zamboanga Airport on August 22nd. My flight from Zamboanga to Manila (5J 850) was delayed due to technical issues, and I was worried about missing my connecting flight from Manila to Vietnam.
However, thanks to the quick thinking and dedication of your team, especially those working under Madam Sheila, I was able to board an earlier flight and make my connection. The enthusiasm and commitment they showed in helping us were truly remarkable and made all the difference in our journey.
I was exhausted and just wanted to get home, and your team's efforts brought immense relief. While I regret that I can't recall their names, please convey my heartfelt thanks to Madam Sheila and her team. Their kindness and professionalism will not be forgotten.
Thank you once again for going above and beyond to ensure a smooth and stress-free travel experience.
Warm regards,