Legit the worst airline you could possibly book. They weigh your carry on and your check in. Max weight is 7kg per carry on which why does it matter if it’s able to fit in the original small size luggage?? Flight attendants rude and asking for information that is not noted anywhere. They need to clearly state that we must have our return information back to our regular country already available. They just did the absolute most to check in. Unbelievable.. praying that the airplane has space to make up for inconveniences

The most awful airline i’ve ever come across There are very little help desks in any airport across asia for this airline. When we finally got to one they were useless and told us to go call instead even thought we are literally speaking to the company directly?? Basically lost £400 because the previous flight was delayed which made us miss the next one and they couldn’t do anything about it. They made us pay for an entirely new ticket on the spot.

The experience didnt go that well the seats arent that comfortable and my whole body was sore for the whole flight, I wouldn't recommend that if you are tall.

Dear Cebu Pacific Team,

I wanted to take a moment to express my deepest gratitude for the outstanding service I received from your ground staff at Zamboanga Airport on August 22nd. My flight from Zamboanga to Manila (5J 850) was delayed due to technical issues, and I was worried about missing my connecting flight from Manila to Vietnam.

However, thanks to the quick thinking and dedication of your team, especially those working under Madam Sheila, I was able to board an earlier flight and make my connection. The enthusiasm and commitment they showed in helping us were truly remarkable and made all the difference in our journey.

I was exhausted and just wanted to get home, and your team's efforts brought immense relief. While I regret that I can't recall their names, please convey my heartfelt thanks to Madam Sheila and her team. Their kindness and professionalism will not be forgotten.

Thank you once again for going above and beyond to ensure a smooth and stress-free travel experience.

Warm regards,

Our flight was supposed to be yesterday evening. We did checked in in cebu pac. Self kiosk around 7:30pm, machine didn't print our boarding pass, we tried for the second time and still nothing, only it print when we tried to another machine. And here it goes the long cue line, all passenger need to be in 1 line and only 2 staff in the counter. Staffs were not approachable and helpful. They give you option which you cannot choose at all. In short, we didn't able to catch the flight last night and ended up of wasting the time and Money.. whoever reading this please make sure not to book a flight of this airline. Or if you're thinking about your budget, think twice or million times. 🙏