Our flight was supposed to be yesterday evening. We did checked in in cebu pac. Self kiosk around 7:30pm, machine didn't print our boarding pass, we tried for the second time and still nothing, only it print when we tried to another machine. And here it goes the long cue line, all passenger need to be in 1 line and only 2 staff in the counter. Staffs were not approachable and helpful. They give you option which you cannot choose at all. In short, we didn't able to catch the flight last night and ended up of wasting the time and Money.. whoever reading this please make sure not to book a flight of this airline. Or if you're thinking about your budget, think twice or million times. 🙏

2 hours before I am supposed to board an aircraft and there is still no gate showing to board at. Checking luggage was a pain in the @$$ and security was quite annoying. Everyone else went through with no hassle...except the white guy.

Most pathetic airline. I am wondering how this airline is still flying! TIME AND MONEY WASTERS! I would advise to the 'genius' owner of this terrible company to just try to use the absolute pathetic/ridiculous/ astonishingly stupid website!!!

I recently had the displeasure of flying with Cebu Pacific Air, and it was an absolutely dreadful experience. From start to finish, the customer service at the counter was abysmal. The staff were rude, unhelpful, and seemed completely uninterested in assisting passengers.

The baggage check-in process was a nightmare. Not only was it disorganized and painfully slow, but I was also forced to pay an outrageous $75 at the counter for my checked luggage. This airline clearly has no respect for its customers, and I would strongly advise anyone considering flying with Cebu Pacific Air to choose a different airline.

Disgusting company of thieves. I couldn’t check-in or include a checked bag online so I tried to purchase it at the counters. They made me pay 75 USD for a 10kg suitcase. Do not fly with this company , they are just disgusting.