I recently had the displeasure of flying with Cebu Pacific Air, and it was an absolutely dreadful experience. From start to finish, the customer service at the counter was abysmal. The staff were rude, unhelpful, and seemed completely uninterested in assisting passengers.

The baggage check-in process was a nightmare. Not only was it disorganized and painfully slow, but I was also forced to pay an outrageous $75 at the counter for my checked luggage. This airline clearly has no respect for its customers, and I would strongly advise anyone considering flying with Cebu Pacific Air to choose a different airline.

Disgusting company of thieves. I couldn’t check-in or include a checked bag online so I tried to purchase it at the counters. They made me pay 75 USD for a 10kg suitcase. Do not fly with this company , they are just disgusting.

Worst airline in the Philippines, if you want your flight constantly delayed with zero help these are the fools to fly with …… fly Philippine Airlines for best results , best airline most accommodating and professional service …. Cebu pacific is a disgrace to fly

Arrived in the Philippines via Emirates.
Emirates lost my suitcase....
Then..........
Booked flights to Butuan from Cebu for 6 people with PAL.
PAL cancelled the flight after 7 hours.... offered a refund...Got to wait 3 months for my money back......
Emirates and PAL should be ashamed of their services....
So rebooked with Cebu Pacific.......
Cebu Pacific were great. Flights on time. Clean and professional. Faultless service from all their staff.

This the worst company ever. if rebooking is an option for go basic at least the passenger should be a option to change aswell. 7k for a ticket for a person that would not even rebook it for another person.
this might have been the worst company so far. its a ticket for a for months ahead at least we say earlier.to change the changes.