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“Emirates and PAL suck...Cebu Pacific saved the day”
Review of Cebu Pacific Air


Reviewed 6 August 2024

Arrived in the Philippines via Emirates.
Emirates lost my suitcase....
Then..........
Booked flights to Butuan from Cebu for 6 people with PAL.
PAL cancelled the flight after 7 hours.... offered a refund...Got to wait 3 months for my money back......
Emirates and PAL should be ashamed of their services....
So rebooked with Cebu Pacific.......
Cebu Pacific were great. Flights on time. Clean and professional. Faultless service from all their staff.

Date of travel: July 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and boarding
Thank Guide49786524974
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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43 - 47 of 4,270 reviews

Reviewed 2 August 2024

This the worst company ever. if rebooking is an option for go basic at least the passenger should be a option to change aswell. 7k for a ticket for a person that would not even rebook it for another person.
this might have been the worst company so far. its a ticket for a for months ahead at least we say earlier.to change the changes.

Date of travel: August 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Connector14477817889
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 August 2024

The website crashed twice while booking. In the end the flight was cancelled 9 hours before departure. No alternative flights were available. The refund luckily came through within two days.

Date of travel: July 2024
Thank maxbloching
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2024

booked a flight for LAO-MNL for 7:10 am this morning (07/31/24), i got in the airport at 6:35 today and they didn’t let me in na bc i was too late na daw, 6:25 na daw nagsara ang check-in nila and they were ready to takeoff na. but when you’re thinking about it when it comes to a busy airport at least pag nasa security ka na you still have time to be in the gate to catch your flight and they even go on time habang ang maliit na airport that has only one flight dipa nasusunod ang time and just went on their way. i just don’t get it, it was outrageous, the one that i booked stated 7:10, they should’ve honour that time. ano yun, the pilot or maybe the airplane needs to be somewhere else kaya ang aga na nila nag take off? make it makes sense @cebupacific

Date of travel: July 2024
1  Thank DayTrip55007877398
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 July 2024

I can consider myself as a frequent traveler. Being such, I am fond of making reviews both for hotels and airlines everytime I travel. I’d made so much good reviews already of the good service I often receive from PAL cabin crews. They have well trained, very polite, accommodating and courteous flight attendants.

Seldom do I use Cebu Pacific and I think this is just but my second time to avail of their flight service. Upon entering, I cannot help but compare my experience with Cebu Pacific with that of other airliines such as PAL, Cathay Pacific, Etihad, Eva, Ana , Emirates. I know I cannot compare Cebupac with the other airlines maybe at least with PAL

In PAL, upon boarding we are welcomed by the staff with warm smile, watm greetings and very attentive to the passengers’ needs.
I got so observant with the way Cebu Pacific welcomed their passengers. My attention was caught how particular they are in keeping the lavatory clean. I have to commend them for that . Almost all of the cabin crews are courteous and accommodating especially MEDO. He is very polite , courteous and accommodating. These traits are really commendable. He is such an assets of the airline. Pauline and Raiza also deserved my commendation for being so accommodating. But it was with so much disappointment to observe how unprofessional FA TANNY treats the passengers. I think she needs to be RETRAINED. It was the very time to see such FA who never SMILE and SNOBS passengers whom she knows has a concern to raise. VERY INSENSITIVE!!!

Date of travel: July 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank S5389ZUkarenm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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