Incompetent, unreliable and not helpful. Worst airline!!Zero star actually. And I will never ever take any cebu pacific flight. My sister took a flight from Cagayan de Oro to manila 24/July. To catch her 3:55am international flight to shanghai then london. Flight in CDO was cancelled then she was given 8:45pm flight. Then it was a hour delayed with no notice at all. I appreciate that there was typhoon in manila but my sister was asking if they can extend help to communicate to her manila international flight. Eventually they arrived to Manila at 12midnight that would give her enough time to transfer to terminal 1. But then they stayed in the runway for hours then her luggage has gone missing which made her leave for her international flight without her luggage. There’s no staff whom shen can ask for assistance or at least answer her question. We were literally begging to them to give her a bit of assistance to transfer to her international flight but nothing at all has been extended. We even explained to them that if she missed her flight it would cost alot to buy a new ticket and if she doesn’t come back to london she might lost her job. But cebu pacific has no care, compassion and understanding to the passengers. So disappointing!!!!

this company cancelled our flight causing a series of flights missed to get back in the states. stranding us for 3 days without hotel compensation, flight rebooking, or anything. the customer service sucks; no one can give us a solid answer on when we can go home. i hate this company and everything they have done to my family and i.

Many airline complaints are not actually the airlines fault . Cebu Pacific is a low cost carrier that got me to my destination so no complains there. Overall, I have nothing negative to report regarding my experience.

Truly horrible to deal with, takes 2 hours to get customer service, their website and app is non-functional (also horribly rated) and flights are regularly delayed. Save yourself the pain

The check in process was shambolic with passangers using the machines whick only prints one thing at a time, only to have it all changed at the desk. The slip then said gate 101 but the monitors 116. The staff at the wrong gate saying nothing! So half the flight was at the wrong gate! The delays terrible 3hrs and counting and I hr so far on board the plane moving nowhere and the communication poor at best.
Incompetance is the nicest word I can think of to describe the experienc.
I believe I would rather fly to HongKong ant then Hanoi with a reputable airline (6hrs) than to do the 3 but not 7 with Cebu. I previously thought it impossible to worse thqn Air Aisa , clearly I am wrong. I have spent half my life in major companies in operations and believe a management change is urgently required.