this company cancelled our flight causing a series of flights missed to get back in the states. stranding us for 3 days without hotel compensation, flight rebooking, or anything. the customer service sucks; no one can give us a solid answer on when we can go home. i hate this company and everything they have done to my family and i.

Many airline complaints are not actually the airlines fault . Cebu Pacific is a low cost carrier that got me to my destination so no complains there. Overall, I have nothing negative to report regarding my experience.

Truly horrible to deal with, takes 2 hours to get customer service, their website and app is non-functional (also horribly rated) and flights are regularly delayed. Save yourself the pain

The check in process was shambolic with passangers using the machines whick only prints one thing at a time, only to have it all changed at the desk. The slip then said gate 101 but the monitors 116. The staff at the wrong gate saying nothing! So half the flight was at the wrong gate! The delays terrible 3hrs and counting and I hr so far on board the plane moving nowhere and the communication poor at best.
Incompetance is the nicest word I can think of to describe the experienc.
I believe I would rather fly to HongKong ant then Hanoi with a reputable airline (6hrs) than to do the 3 but not 7 with Cebu. I previously thought it impossible to worse thqn Air Aisa , clearly I am wrong. I have spent half my life in major companies in operations and believe a management change is urgently required.

The worst airline ever. Flight continuously delayed. Reasons not given. Should have been 10:15pm its now 1:00 am and we're still waiting for an announcement. Avoid Terminal 3 at Manila airport.