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“Mandatory checking of carry on bag”
Review of American Airlines


Reviewed 4 weeks ago

Horrible operation. American Airlines made me check my carry on bag, against my will. I had fragile and expensive items in the luggage. I was assigned the last bording group, and they made everyone check their carry on bags in my group without consent. When I told them I had fragile and expensive items in the luggage, the lady told me she is happy to book me with the first flight out tomorrow morning. (I was on the last flight out)
I had to get back to work the next morning, and it wasn't an option to fly out the next morning. I had to get on the flight. Upon boarding, I saw minimal 15-20 empty spaces in the overhead compartment. They could have easily fit everyone's carry on luggages there!
I would never fly American AIrlines again.

Date of travel: September 2021
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank aaronzeng_az
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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167 - 171 of 73,224 reviews

Reviewed 4 weeks ago

My wife and I enjoyed the service that American airline offered the flight was very smooth and seats were comfortable. The mask mandates for the (less than 1% death rate per CDC) are absolutely ridiculous and need to end. As for my family and I we will not be flying until something does happen. I understand they're backs are against the wall with the federal government. These large airplane companies are the exact corporations that we need to push back on.. They will be screaming at the government if nobody gets on their airplanes because of ridiculous Draconian measures. Same goes for Delta leaving them a review as well. It was embarrassing landing and leaving the birthplace of American freedom surrounded by puppets. Yes American Airlines and people we are talking to you.

Date of travel: September 2021
1  Thank 406nikc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Terrific flight back from LHR - my first overseas trip since Covid started. AA staff on board extremely nice, thank you Kristen! Took great care of me and helped me to figure out all the extras in Business Class since I don't often get to fly in anything but economy. AA flight attendants tend to get a bad rap but they have been excellent on my flights to and from England in September. Very pleased indeed with the great flight and service on board. Also an excellent choice of movies, including some new releases. The flight attendants were on top of the mask situation but not overbearing and luckily everyone behaved themselves on my flight!

Date of travel: September 2021
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank mwooduk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

hello here is my Experience:

I had originally booked and purchased the tickets online through American Airlines' website. I had placed clearly on the search options: 2 adults and one minor under 2 years old. the system made me confirm the above.

When I try to do the check in online. the system directed me to the counter since I was traveling with a minor.

At the counter in Miami. Myrna explained the minor needed a ticket and charged me $136.75 for a child that did not occupied a seat and was supposed to travel at no charge. Not only that but the counter charged an extra $45 as a "service fee" just because. $181.75 unexpected and definitely uncalled for.

If a child is support to pay taxes for trips abroad why no charge it at front? it waited until the very last minute to do do. a $45 for a service fee???? at the horrible service an attitude provided at the counter. made the whole experience and dealing with the counter even worse!

to top it up, upon returning the counter in Colombia made us pay an extra $47.19 for a checked bag that had the specifications as a carry on on American Airlines Website. The very same bag that has travelled as carry on on many flights, including Miami- Cartagena.

Overall the only bad experience of the entire holiday was the counter "service" at American Airlines going and coming back. and an extra $228.94. if this is the way American is trying to "recover" at the expense of losing passengers for life. It is a very bad strategy.

What American Airlines should do is to be very clear at what all the fees and taxes are involved from the get go, as opposed to last minute. The app and the system knew I was traveling with a minor under 2yrs but failed to inform me of the extra charges coming my way!

Date of travel: September 2021
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank glondono777
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

My husband and I came out to NY for our wedding and brought our son with us. We booked our flight at the same time as our son and were told the seating option would be available at the airport: it wasn’t. We were all seated separately and decided to try and fix the problem at the gate. At the gate we were told the flight was totally full and the option for changing seats would be between us and our w passengers. This is UNACCEPTABLE. The ineptitude of this airline knows no bounds. Not only will we Never fly with this airline again, we will also be telling everyone we know [which is quite extensive] how rude and uncaring this airline is. Toxic people. Horrible to non-existent customer service. Take my advise: fly with ANYONE else. Just an FYI to anyone reading this who may be wondering if our situation is a one off, or maybe I’m a person who is unappeasable, know that this is the first negative review I’ve ever written.

Date of travel: September 2021
1  Thank akT2433QA
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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