hello here is my Experience:
I had originally booked and purchased the tickets online through American Airlines' website. I had placed clearly on the search options: 2 adults and one minor under 2 years old. the system made me confirm the above.
When I try to do the check in online. the system directed me to the counter since I was traveling with a minor.
At the counter in Miami. Myrna explained the minor needed a ticket and charged me $136.75 for a child that did not occupied a seat and was supposed to travel at no charge. Not only that but the counter charged an extra $45 as a "service fee" just because. $181.75 unexpected and definitely uncalled for.
If a child is support to pay taxes for trips abroad why no charge it at front? it waited until the very last minute to do do. a $45 for a service fee???? at the horrible service an attitude provided at the counter. made the whole experience and dealing with the counter even worse!
to top it up, upon returning the counter in Colombia made us pay an extra $47.19 for a checked bag that had the specifications as a carry on on American Airlines Website. The very same bag that has travelled as carry on on many flights, including Miami- Cartagena.
Overall the only bad experience of the entire holiday was the counter "service" at American Airlines going and coming back. and an extra $228.94. if this is the way American is trying to "recover" at the expense of losing passengers for life. It is a very bad strategy.
What American Airlines should do is to be very clear at what all the fees and taxes are involved from the get go, as opposed to last minute. The app and the system knew I was traveling with a minor under 2yrs but failed to inform me of the extra charges coming my way!