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“Airplane delayed till tomorrow, no second plan”
Review of American Airlines

Reviewed 11 July 2021

Time and time again American airlines let's us down by giving no clarity as to why they cancel their flights and gives us no plan to get back home. As a physician who's patients count on him, I have to now explain to sick America why they'll have to wait to be seen - because of the worst airline in the entire world. Change your name

Date of travel: July 2021
1  Thank Hyenzane04
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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Reviewed 11 July 2021

My daughter Lauren came to visit us in Dallas, She was alone traveling with a 4 month old b/c Ryan is deployed overseas. We called and asked about all restrictions, including strollers. Flying here was great. She was able to take the stroller and check it at the gate plane when she was boarding her plane. We take her this morning and go in with her to help her with her checked luggage. We get up to the ticket counter and check her suitcase and the lady said she would have to check the stroller. Lauren was in tears because she has 2 diaper bags, a harness to put him in and was diagnosed at 10 with scoliosis. The only reason she was by herself is because Ryan is overseas serving OUR country. We get in the line and notice that there are bigger strollers than the one they made us check. I have Chris stay with Lauren and go back to the ticket counter and demand to see a supervisor. It takes forever. She finally shows up and doesn't give a crap. Sorry she said I didn't get to see the stroller. She said that if it is over 20 pounds they have to check it. I told her that the lady didn't even weigh it. This is a $800 stroller and is very light weight. One of the reasons we bought the stroller was because of her back. She said if we had called ahead of time we could've gotten a buddy pass. WE DID CALL ahead!! They never told us that she couldn't have the stroller and NEVER offered a buddy pass. Then to top it off Lauren is crying and trying to keep it together and by the time we had talked to the supervisor for nothing and had waited in line to go through security she had to get in line to board. Then the lady at the ticket counter was SO Rude to her because she was trying to get her pass on her phone and said you will need to move to the side if you don't have your pass. WTF????? Can you NOT see that she has a baby, 2 diaper bags, and has already been crying??? Oh it gets better.
When she lands and gets to baggage claim the stroller isn't there!! Everyone has gone from her flight. Lauren calls me crying and I tell her to go to a customer service area for AA. So, she has to drag her checked luggage, 2 diaper bags and a her baby over to a little CS area. She just breaks down and cries and has to wait while the guy goes and finds her stroller. Social media, CHECK! I will put this on every website I can find until someone calls me back. NEVER in a million years have I seen worse customer service. You gave a military family NO Compassion or assistance. Shame on you!!!

Date of travel: July 2021
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Thank Avriel B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 July 2021

I don’t have an issue with American Airlines, but I do want to get the word out to not use bookaahotels.com EVER! I used this website through American Airlines to book a hotel to earn 2,000 miles. I cancelled 3 days prior to the cancellation deadline date and received a confirmation for my cancellation. Bookaahotels.com never notified the hotel about my cancellation so I was charged $204 for a cancellation fee by the Hilton. Eleven days later and I have not heard from the booking company and I am still waiting for my refund from the Hilton. I will never book through this website again. No one answers emails or the phone. Horrible customer service! Stay away from this booking site.

Date of travel: June 2021
Thank lorrainewQ6555NW
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 July 2021

Was cancelled twice spent 140 on a cab no apologies just atitude.Ill never fly thier crappy airline again....and covid?....they don't care ur a sardine in the plane .

Date of travel: July 2021
Thank pompeot918
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 July 2021 via mobile

American Airline CEO and VP of customer service needs to be fired.

Takes 3 to 4 hr wait and no one calls .
When i use callback option the system calls me and them puts me on musical wait- ove 30 mins- i had to hang up.
I cannot check in and they have crappy website function and poor poor customer service response.
Worst in 30 years

I heard sane feedback from others.
Dont travel Americans if you want good service

Date of travel: July 2021
1  Thank texastraveler440
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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