I don’t have an issue with American Airlines, but I do want to get the word out to not use bookaahotels.com EVER! I used this website through American Airlines to book a hotel to earn 2,000 miles. I cancelled 3 days prior to the cancellation deadline date and received a confirmation for my cancellation. Bookaahotels.com never notified the hotel about my cancellation so I was charged $204 for a cancellation fee by the Hilton. Eleven days later and I have not heard from the booking company and I am still waiting for my refund from the Hilton. I will never book through this website again. No one answers emails or the phone. Horrible customer service! Stay away from this booking site.