We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor customer service”
Review of American Airlines


Reviewed 10 July 2021 via mobile

American Airline CEO and VP of customer service needs to be fired.

Takes 3 to 4 hr wait and no one calls .
When i use callback option the system calls me and them puts me on musical wait- ove 30 mins- i had to hang up.
I cannot check in and they have crappy website function and poor poor customer service response.
Worst in 30 years

I heard sane feedback from others.
Dont travel Americans if you want good service

Date of travel: July 2021
1  Thank texastraveler440
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Write a reviewReviews (73,214)
Traveller rating
Traveller type
Time of year
Language
  • More languages

766 - 770 of 73,214 reviews

Reviewed 10 July 2021

Terrible, inconsiderate, left people stranded due to lack of crew members. Checked in at 6:15 pm with no problems and by 9 pm got a message the flight was canceled for our departure the following day. They lacked assistance, and could not even promise us a flight for the following day which was still unacceptable when you count on getting home with elderly travelers and children. We would have had no where to sleep for an extra day and the car rental for an additional day would have cost us more money. Never , ever fly with American airlines again. Who leaves an entire flight of people STRANDED? CLOSE YOUR BUSINESS AND TAKE THE LOSS, AMERICAN AIRLINES SHOULD SHUT DOWN AFTER THIS DISASTER.

ALL THEY COULD SAY WAS SORRY, SORRY DOESN'T CUT IT. WHAT IF YOU NEEDED TO GET TO THE HOSPITAL AND TO ONLY FIND OUT THE STAFF DECIDED BOT TO SHOW UP? TERRIBLE..ABSOLUTELY TERRIBLE SERVICE AND NO CONCERN FOR THEIR CUSTOMERS

Date of travel: July 2021
2  Thank 409fv
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 July 2021

We needed to fly to Chicago to pick up our kids from their rugby camp and they delayed our flight then just straight up cancelled it and said good luck. Next available flight was literally the next day at 10 am . We had to make accommodations to have a family member 3 hours from Chicago pick them up and stay in a hotel that we paid for. Zero accommodations zero apologies. Will never ever ever fly American again. Disgusting behavior.

Date of travel: July 2021
2  Thank G3053DTanthonys
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 July 2021

Flight attendants have been incredibly rude, combative, and unaccommadating. Flight 1546. Since the beginning of the flight the attendance announcement was even condescending. Flown quite a bit and never experienced such a poor staff.

Date of travel: July 2021
1  Thank karar502
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 July 2021

You boot passengers off a flight, and then won't put them up in lodging because you don't consider after midnight, "tomorrow". This might be your policy and your kind of reality, but it wouldn't help you in court.

Date of travel: July 2021
1  Thank jasonsF8165FO
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
© 2021 TripAdvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Hong Kong. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.