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“Terrible professionalism in JFK”
Review of American Airlines


Reviewed 28 June 2021

If you buy garbage, you get garbage. Avoid Chaos in the line, terrible work in check-in, unfriendly supervisor. A lot of passengers lost the flight. AA does not have enough employees to work with its number of flights. They got money from the government for nothing...Stay away from this airline even paying more.

Date of travel: June 2021
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank _embogo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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4,992 - 4,996 of 77,489 reviews

Reviewed 28 June 2021

SHAME ON YOU AMERICAN AIRLINES!!!

DO NOT OFFER FLIGHTS if you don't have the staff to run the flight!!! No backup solution for canceled flight either.

SHAME ON YOU!!!

Date of travel: June 2021
1  Thank JohnoDAY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 June 2021

First flight was 3 hours late due to mechanical problems, rebooked a terrible three-part connection and then the middle connecting flight was canceled about 10 minutes before I was due to board the first flight. I bought a one way from another airline to get to my destination. Then I found out that they had canceled my return flights. They said that since I had not boarded the rebooked flight, the entire ticket was void. "You will have to buy a new ticket". I bought it from another airline, of course. Never again.

Date of travel: June 2021
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank marynya1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 June 2021

The worst airline to ever exist. They delayed my flight so then I will essentially miss my connecting flight. Their solution was to drop me off at an airport three hours from where I needed to be. Are you serious? I am missing a very important business meeting and losing hotel I booked. This company is garbage and deserves to go under. We hate you American Airlines!

Date of travel: June 2021
1  Thank AntonioStrano
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 June 2021

So my original flight was canceled due to bad weather. Totally understandable, however, they did absolutely nothing to accommodate customers who got stuck due to this. The next flight they had to offer was two days later, nearly doubling my stay. I tried to call them multiple times, the first of which they called me back at 2 am so I obviously did not see it until morning. I tried calling a few more times to hopefully at least get some kind of partial refund for the flight as it caused me to miss an entire day of work and have to book a hotel for two nights. They put me on an indefinite “callback list” which they never returned the call for. Unless something drastic happens, will never fly with them and will urge friends and family to use a better service.

Date of travel: June 2021
1  Thank Mel B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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