Diverted to Montgomery due to weather in Pensacola, early June. No updates, no personnel at an airport that was closed for the night, no information, nothing—a timed-out crew and scant options. They finally got a crew in six hours later. On the trip back, flight was cancelled on Saturday a week later. Scrambled to book a 0540 flight home. Again, no gate assistance, offer of reimbursement or credit for our hotel stay, nothing. That flight delayed due to flight attendant shortage, then taxied back to the gate for hydraulic malfunction.
American Airlines operations management is thoroughly incompetent. This is a broken carrier in every sense of the word. We’re done with American.