This is the worst airline services, the Philadelphia terminal looks like a homeless shelter, it is dirty and smells like a old gym locker, the aircraft service was the worst they kept pushing people going to the islands to the front of the line over all of the people that had been standing there in line for an hour. And don't even try to call customer service their message states that it is a 4 hr wait time and it is not a joke, and after a week of calling I left my phone on for 3 hr to get through to someone who out of the gate had a piss poor attitude, and I even asked for a supervisor to explain that this is a military travel just to get no resolve. On my first flight Richmond my bags did not make it, yet there was a whole conveyor belt of packages that were not claimed and I guess were more important than my bag, and I was told to come back in 3 hr to the see if it was on the next flight, mean while I was required to get a shuttle service to my location and then back to search for my bags at my cost. I was trying to cancel my return flight after I got to my first location for the military and was required to return on military ground transportation. Now I am stuck with a $225 useless ticket that I will never use. Their policy that their tickets are non refundable is not posted on any of their ticketing that you have to ask for a refundable ticket and non of the people at the desk offer any of this information they just process you like cattle. They expect people to know what their internal policies are but they are not willing to post it on any of their paperwork that they give you or put it at their counters. I will make it a point to never use this airline ever again and I will be contacting my government representatives to let them know that this airline is ripping the public off. I will be posting this every where and will make it my goal to ensure that everyone know what a rip off this airline is.