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“THE WORST AIRLINE IN HISTORY OF THE WORLD! NEVER FLY AGAIN !!”
Review of American Airlines


Reviewed 4 weeks ago

It started with a delay of taking off from Monetego Bay, Jamaica! They boarded us on plane and right before takeoff said our flight is delayed 1 hour due to storms in Miami. Then after 1 hour, then said it is another hour. At this point I decided to deplane and the gate agent said don't go far, plane will be taking off soon. Then 3 hours laters, all passengers deplanedand flight got delayed until 8am next morning!! The gate agent said there is another flight in the gate next to us that was leaving for Miami in hour and we could take that one. After waiting hour to board on that plane, they said airplane had delay, but we discovered secretly the fuel pump was damaged and they are moving our luggage and passengers to the original airplane. Finally we go the Miami 7 hours later at 12am, instead of 5pm! we missed our connecting flight to Baltimore and AA said there are no flights out till WEDNESDAY, 3 days later! I missed work, I had to pay excessive hotel fees, car rental, and food. AA didn't give a damn about all flights overbooked and delays for all its passengers!! it was insane! Finally, I paid for luggage to travel back to Baltimore, and on WEdnesday, the ticketing agent said I didn't pay! I had the damn payment receipt and were trying to make me pay again. They almos made me miss this new flight. Finally, after all that. a direct flight. AA lost my luggage and put on plane to NYC. I had to wait in Baltiomore for 3 hours just to get my luggage . They wouldnt delivery to my house! Insane! they still keep charging and crediting my ank card for seat upgrades I never got! If you call customer service its a 4-5 hour wait!! this airline needs to go bankrupt and go fast! for the love of god! I hope they burn in hell!

Date of travel: April 2021
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank 904prems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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154 - 158 of 71,921 reviews

Reviewed 4 weeks ago via mobile

While we were given 2 sets of documents to enter mexico on the plane, they failed to even mention the most important document, mexico attestation documents that you have to have to even get to customs much less through. Created a congestion of hundred confused flyers who didn't know why. Then asked by Mexico tsa to download app to complete form with zero or no cell service to generate qr code. Big hiccup AA could have avoided by simple communication to it's guests

Date of travel: April 2021
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank TXGoose23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I will never fly American again. Arrives plenty early but security line was 3/4 mile long. Despite waiting in line 2 hours I made it to my gate with 20 other passengers 10 minutes before departure and they refused to let us on the plane. Every other airline would have. I’m done with American.

Date of travel: April 2021
Thank 922trudeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

After getting notified for a delayed flight we had to call to change our connecting flight at 8 o'clock at night. Was on hold 3 hours just to speak with an agent .3 hour wait time is unexceptable . After getting to NC we realized my husband's connecting return flight was canceled .had to call back at which time was on hold for an hour .that agent was so rude and wouldn't let me explain the issue .I asked for supervisor and she refused to get one and hung up on me

Date of travel: April 2021
Thank Abby P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Rude employees, rude flight attendants. I have always flown delta and will switch back. Really can’t say anything positive other than it got to destination ok

Date of travel: April 2021
Thank rickeyw286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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