Bought my tickets through Travelocity in July 2020 for a great price. AA changed the return flight times from 1:10 to 3:28 back in Oct 2020. I never received any notification. That change left me with 1 hour and 14 minutes to go through customs and meet my connecting flight in Miami. I contacted AA and they put the blame on Travelocity. I understand Travelocity should have notified me but AA made the changes that are impossible to keep. AA customer service wouldn't even talk to me.
When we arrived at the FPO airport to come home the AA ticket person looked at this ridiculous schedule and changed us to a flight where we were now leaving Miami the next day. Keep in mind I am 59 and my husband is 63. I asked her if we are supposed to sleep on the airport floor. She told me to talk to the people at Miami.
Because my tickets are now not connected I had to pick up my carry on in Miami and have it rechecked. AA wanted to charge me a second time for my checked baggage. I had to talk to those folks about the horrible mix-up that is all AAs fault before my baggage was accepted.
Then they made me leave through a locking door into the terminal. I am no longer in the secure area. So now I not only have to sleep on the floor but I am now unable to access food. I tried to reenter but TA would not let me pass because our tickets were for tomorrow.
The only saving grace for your horrible airlines was the manager in Miami. She was the first one in all of this nightmare that even bothered to listen to us. What should have been an easy flight home from a great vacation turned into hell! You really need to have customer service that listens to your customers instead of blowing us off to the next stop. This could have all been avoided if you didn't allow changes that were impossible to keep. That is all on you!