I flew to Jackson Hole from Boston with AA. The check-in process was easy enough going both ways, including dealing with checked snowboard gear. It was a stressful time to travel due to the covid-19 outbreak just starting. The staff did a good job dealing with the problems and keeping the operation running smoothly.

We purchased tickets in Nov2019 to travel in Sept 2020 to Rome. In Jan 2020 AA changed our seats from row 8 to row 25 and never advised us. We checked their abysmal website and discovered this ourselves. Sometime later we again checked our ticket status and on their website discovered the flights were cancelled. American Airlines never even sent us an email to advise the cancellation . When we repeatedly requested confirmation of their cancellation they refused.
This is the most offensive and foul corporation for any consumer to suffer through. Fly Any Other airline as American Airlines are true business pigs!

Due to convid-19 my business plans were canceled. Including my flight arrangements. I booked through Expedia and could get through to a csr online or on the phone. So I called American Airlines direct. I spoke to the nicest csr.) I wished I could remember her name) and she explained to me that Expedia was down, and even though I was supposed to take care of my canceled plans with Expedia, she would help me any way. She gave me a full refund because my flight was canceled. I appreciated the understanding, the tone of voice and the concern given to me during our verbal encounter via phone. I would fly with American Airlines anytime.

I have flown American for several trips, and not one of them has gotten me to my destination on time. Their business practices when it comes to flight cancellations and delays are criminal. Do NOT fly American. Ever.

We flew from PIT to MIA on 30 October 2017 and one of our checked cases were damaged beyond repair, I lodged a claim that went unanswered, I contacted in writing and lodged a further four claims over a two month period and still no response. It is now April 2020 and still no response from AA.
AA treat their Customers with contempt and do not value them. There staff are rude at check-in and I will no longer ever fly with AA again.