Our plane was changed to a 777 wide body plane. We upgraded to have more legroom, so the seats were so comfortable and it was a newer plane. We were able to lean back and also use foot rests. Very comfortable and on time, all good. We did not use the in flight entertainment.

The check in process was easy. They took my luggage that was checked through to San Francisco and was an easy transfer in Dallas to the waiting baggage handlers in the customs area. And it arrived within minutes of arriving in San Francisco. They served dinner and breakfast with a smile. and the entertainment console provided plenty of free movies..

We were delayed over an hour. The staff suffered with us in the warm waiting area. The pilot said he would try and increase the speed to make up time which I definitely appreciated because I had a connection.

The staff was generous with water, helpful when my display didn't work.

Flight was completely booked. Not a single sit was empty. Airline staff worked fast and efficiently to get all on board and out of the gate on time. Flight attendants were also very efficient to get all their drinks and such and with a full flight this is something difficult. Seats were OK, nothing to write home about. Each seat had screen and good movies, USB port and connector. Will fly again AA for sure.

Airline was ok. The airport was HORRIBLE.
First the taxi driver drops us off by a fence (in the rain) on the outer road. I had to get our bags over the fence, no easy task for a 75 year old. We got to the airport about 6:20 am for a 9:23 flight, No one at the ticket counter to check us in, waited about an hour. Then through security, TSA pre check means nothing. We get to the hall for the security check and the gate was locked. took over 1 hour to get through security . THE ARUBAN equivalent of TSA was VERY rude. Now we have to pickup our luggage and go through US Customs. Only 2 agents for a plane load of people near the end a 3rd agent showed up. Then we have to drag our luggage to a belt and go through another security check where the agents were even more rude than the first group. We got to the plane about 9:10 am. THE WORST AIRPORT IN THE WORLD I HAVE EVER BEEN IN AND IT GETS WORSE EVERY YEAR.