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“No complaints, smooth traveling”
Review of American Airlines


Reviewed 2 January 2020

We flew from MSP to charlotte to Punta Cana and then Punta Cana to Miami to MSP. All in all smooth flights, friendly flight attendants, and minor hurdles. We had some issues checking in and having our flight not showing up due to recent changes but all was found and taken care of so i don't find that to be a problem. Everyone was very friendly. Not much more i can say. I like flying american.

Date of travel: December 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank brandoni345
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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10,331 - 10,335 of 78,586 reviews

Reviewed 2 January 2020 via mobile

3 1/2 hour flight left at 1 am. Glad we had the extra space to stretch out. Didn't sleep much but was still more comfortable than steerage :)

Date of travel: December 2019
1  Thank Jen_in_Co
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 January 2020

I started flying American Airlines when the company I was working for acquired a company in Dallas. I live in Chicago and AA made the most sense. And, for many years, i was a dedicated, loyal customer. I achieved Executive Platinum status a few times, maintained platinum for many years and, until now, was at least gold. I am less then 10k miles away from 1 million. I used to take pride in my status. Making sure I used AA or a OneWorld alliance member at every turn. After this last flight, I am pretty much done with American Airlines. I will look to reach that million mark, but only if it is convenient. Despite having over 50 upgrade credits, they are pretty much useless. Even on domestic flights. This last flight was a long haul, ORD-LHR. No matter what I tried to do I could not get even the slightest upgrade. And I was not even looking for business or first. Without my permission, they changed my seat. A few rows up, opposite side of the plane. Still aisle. Ok, no biggie. I had pre-ordered my meal and was assured it would follow me.

After boarding, the row in front of me had one person and three seats. It was an exit row with the bulkhead in front. It is now a lost revenue set of seats. So, after the door was closed I asked if I could move to the window seat. The flight attendant berated me in-front of everyone. Calling me a thief. Saying if I sat there it was like I was stealing from the airline. Her argument was rubbish, of course. But she made sure to make her point and stormed away in a snit. The passengers around me were mortified and one commented on how rude she was. All I did was ask a question.

Before the flight left, the purser came by and asked if I had an issue with a flight attendant. I explained what happened and what she said. He defended her and attempted to make the same argument. Including how unfair it would be to the one person in-front of me who “paid extra” for his seat. I challenged him again to provide if he paid extra or that merely a polite gate agent changed his seat. Case closed. He stormed away mumbling…”have a nice flight.”

After we took off, in order to accommodate a family with a young child, the asked a person in another seat to move to the seat I wanted. He did not pay extra for that seat. he was just moved. Hmmmm……double standard for sure.

Come meal time, they claimed I did not have a special request meal and I was stuck with what was available. Strike one. Two. Three.

Something so simple became such a disaster. They could have been brand ambassadors. The new AA safety video is all about “Great is what we do.” Yes, great at being horrible at customer service.

Date of travel: December 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank allenr589
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 January 2020

Terrible experience. No one cares on this airline. I've been on 20+ different airlines and this is the worst.

Date of travel: January 2020
2  Thank 711seanf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 January 2020

Connecting flight (originally from Bradley CT) from Charlotte to Montego Bay. Get to gate and flight is overbooked. Giving away comp flights for later and $1k credit. That went up to $1500 by the time close to boarding. Then asked to check our carryons for free. If I’d known that I would have not paid the 30 dollars for suitcase.

On our way back to Charlotte. Flight got delayed on runway at Charlotte but we felt we had enough time for our connecting flight anyway. Hour and half should be good right? NOT. What a mess TSA security and immigration was. So disorganized. I spoke to several people from different flights ALL AMERICAN AIRLINES that got delayed on runway. We get to our gate 10:20 pm and were not allowed on flight as we were late arriving. Flight did not leave until 10:30. On checking flight status it didn’t leave the gate until later (10:44). We were issued tickets for next morning flight immediately without discussing other options. Hotel was also arranged which room smelled of urine and strip club next to it with cop cars roaming the parking lot. I’m sure strip club uses this hotel!!! Bus to hotel had to come back at least three times to pick up AA passengers all from different flights. Would have been better just to stay in airport the night.

Next day checked to make sure flight was on time. Was booked on 5:30am bus to get to airport. Flight was changed to half hour later. Flight to Hartford was full and asking people to check their carryons. My feeling is AA overbooks all flights and makes more money that way by sending people to grimey hotels that cost $50 a night. All the people we spoke to the next morning said NEVER AGAIN flying AA.

Date of travel: December 2019
1  Thank E1845SNannef
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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