AA51 yesterday, 24th Dec '19.
Late leaving Heathrow because the in flight entertainment system was not working.
Options - wait 2 hours for part to be sourced and fitted
Head away without on a nine hour flight
Captains choice - let's go.
To be very fair - the staff were wonderful and attentive, the food ok, the choice of drinks poor and, for the fare paid, complimentary supplies - not the best.
The assistance people were wonderful and the Afghani gentleman in DFW was a pleasure to encounter.
The flight from DFW to OKC was far more comfortable than the 777 that we came over on.
Sadly I think it is now time to reconsider if American Airlines is worth the small saving V's the lack of value.