After Alitalia left my country a few years ago they are back and i thought let me try them. The arm rest has the remotes in, not infront under the screen like most airlines. This makes the arm rest not able to lift up, makes them bigger than normal. You have to lift the arm rest up a bit in order to lower your tray. Then the arm rest goes over the tray. As the arm rests only go up a bit, if you are in the middel seats and the person infront of you has his seat reclined you are pinned in your seat. The arm rest block you from getting out. This was truly a safety concern for me. I tried to connect to the wifi. I was billed 3 times but never had connection. I tried calling the airline but they advised its a 3rd party they cannot take responsibility for the wifi on board. Ive never felt so pinned in a flight as Alitalia. This was my 1st and last time. I would suggest just leaving again, its clear why no one flew flew Alitalia back then. The staff only react to the call button if you press it on and off a few minutes non stop. Otherwise.... nothing. After in the air for 2 hours, no drinks was served. They give out food 1st..... drinks come 30mins later. It should be drinks 1st. Then food. Whe wants to eat after 2 hours of breathing dry airplane air? And God alone forbid you must ask them for a drink after meal service. You get rolling eyes and get told go to the back and help yourself. Really???? Wow! Alitalia has lost me as a flyer.